MS Office
Suwin Vincent
Operation Representative
Bengaluru,KA
Summary
I am a dedicated professional with a proven track record of
consistently achieving company goals through meticulous
and organized practices. Adept at thriving under pressure,
excel in adapting to new situations and challenges,
leveraging these experiences to optimize and fortify the
organizational brand.
Overview
3
3
years of professional experience
4
4
Languages
Work History
OPERATIONS REPRESENTATIVE, HSBC BANK
Concentrix
12.2022 - Current
- Optimized workflows to increase efficiency and decrease errors in day-to-day operations.
- Achieved 'Outstanding Customer Satisfaction' by delivering exemplary service, resolving issues at initial contact through need analysis, rapport-building, and effective objection handling
- Proactively introduced customers to innovative products, ensuring exceptional service, quality, and successful sales tailored to their specific needs
- Achieved Swift Resolution of issues with adept escalation management
- Effectively processed customer feedback, handling complaints, acknowledging compliments, and driving improvements through satisfaction surveys.
- Ensured compliance with company policies, industry regulations, and best practices at all times.
INSIDE SALES SPECIALIST
EPOWER X LEARNING TECHNOLOGIES
08.2022 - 12.2022
- Consistently met or exceeded monthly sales quotas by employing strategic selling techniques and leveraging product knowledge expertise.
- Assisted in training new inside sales representatives on company processes, product offerings, and best practices for maximizing sales potential.
- Proactively analyzing market trends and identifying new sales opportunities
- Used digital methods and traditional telephone approaches to generate sales leads.
- Proficient in handling customer calls and emails in exploring sales opportunities
- Collaborated with teammates and worked towards closing deals
- Introduced and maintained database with all information on the prospects.
- Boosted client retention rates through diligent follow-up activities such as post-sale calls, order updates, and satisfaction surveys.
CUSTOMER SERVICE EXECUTIVE
AIR INDIA SATS PVT. LTD.
03.2021 - 10.2021
- Proficient in Reservation and Ticketing
- Handled customer check-in, boarding gates, transfer desk and ensured a comfortable and an excellent experience to passengers
- Proficient in handling customer queries regarding Bookings and other special requests from passengers
- Received 'Covid Warrior Award'
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Handled daily cash transactions and maintained records of Bank cash deposits
- Compiling Daily, Weekly and Monthly Reports.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
SALES & CUSTOMER SERVICE ADVISOR
HYSON MOTORS LTD.
04.2018 - 03.2019
- Awarded 'Best Performer of the Month' continuously from August 2018 to December 2018
- Received 'Appreciation' from customers for handling complaints and providing resolution within 24 Hrs
- Awarded 'Best Initiative' in Generating Leads by conducting outdoor campaigns and converting leads to appointments leading to vehicle sales.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to achieve monthly targets and improve overall performance.
Education
Bachelor of Technology - Aeronautical Engineering
Mvj College of Engineering
Bengaluru, India 08.2014 - 08.2018
Skills
Excellent communication & interpersonal skills
Adaptability
Team Collaboration
Attention to details
Analytical
Self-motivated
Analytic & Adaptive
Ability to Quick learn
Ability to handle Irate customers
Strive for Quality
Ability to work well under pressure & continual time deadline
Personal Information
- Passport Number: M 6537499
- Passport Date Of Issue: 02/24/15
- Passport Expiry Date: 02/23/25
- Date of Birth: 08/15/96
- Nationality: Indian
- Marital Status: Unmarried
Software
SQL
C
Amadeus Altéa Reservation Desktop Web
Amadeus Altéa Departure Control - Customer Management
Timeline
OPERATIONS REPRESENTATIVE, HSBC BANK
Concentrix
12.2022 - Current
INSIDE SALES SPECIALIST
EPOWER X LEARNING TECHNOLOGIES
08.2022 - 12.2022
CUSTOMER SERVICE EXECUTIVE
AIR INDIA SATS PVT. LTD.
03.2021 - 10.2021
SALES & CUSTOMER SERVICE ADVISOR
HYSON MOTORS LTD.
04.2018 - 03.2019
Bachelor of Technology - Aeronautical Engineering
Mvj College of Engineering
08.2014 - 08.2018