Hi, I’m
Suyash Ghritlahare
Analyst
Lucknow
Summary
Experienced Incident Manager with a strong background in server and network monitoring, incident handling, and stakeholder management. Managed critical issues as a Major Incident Manager, ensuring prompt resolution and minimal business impact. Skilled in ITIL framework, network security, risk mitigation, and technical troubleshooting. Proficient in Linux, SQL, and tools like ServiceNow, with a focus on maintaining secure and stable systems.
Overview
1
year of professional experience
Work History
HCL Technologies
Analyst
09.2023 - Current
Job overview
- Led resolution efforts for critical incidents as a Major Incident Manager, minimizing business impact and downtime.
- Managed server and network health, monitored systems, and created alerts to ensure optimal performance and availability.
- Applied ITIL framework for effective incident and risk management, ensuring adherence to best practices.
- Developed skills in network security, troubleshooting, and stakeholder management, contributing to overall system security and reliability.
Education
JNV RaipurRaipur, India
High School Diploma
04.2001
Skills
Critical incident handling
Documentation skills
Incident Management
Stakeholder Management
ITIL Framework
Technical Troubleshooting
Risk Management
Server and Network Monitoring
Networking Fundamentals
Network security principles
Risk management concepts
Ability to identify and mitigate security risks
Basic knowledge in Linux operating system
Basic SQL database knowledge
Service Now
Timeline
Analyst
HCL Technologies
09.2023 - Current
JNV Raipur
High School Diploma
04.2001