SUYASH KARKARE

Leadership and Business Ownership

• Built and scaled the digital liabilities division, leading 9 PMs and collaborating across engineering, design, compliance, risk, finance, and operations to drive product development and regulatory compliance.
• Owned P&L and business strategy, managing marketing budgets, employee costs, and operational expenses, optimizing unit economics to drive sustainable growth.

Growth and Market Impact

• Achieved rapid early traction, opening ~1.5 lakh savings accounts in the first month, raising ₹30 crore in liabilities, with 80% activation in 7 days and 70% add-money rate.
• Pioneered key product differentiators, including 1.5-minute account opening, daily interest credit, and ultra-fast transactions (P90 < 2 seconds), setting a new benchmark in digital banking.

Operational Efficiency

• Optimized the onboarding funnel, improving conversion from 55% to 75% by implementing e-PAN, increasing monthly account openings by X% and reducing onboarding costs by ₹Y per customer.
• Spearheaded a branch pilot for digital onboarding, reducing TAT from 7 days to and driving ~₹1 crore annually in operational cost savings for the bank.
• Led a cross-functional initiative with a PM and data scientist to implement a data-driven Video KYC slot selection model, improving operational efficiency by 25%.

Compliance and Risk Management

• Defined and ensured compliance with ~600 regulatory requirements, aligning risk, legal, and compliance teams to streamline approvals and mitigate regulatory risks.
• Worked with the operational risk team to identify potential risks, implementing detective alerts and mitigation strategies to prevent financial losses and ensure a seamless customer experience.

• Built a nudge framework, driving a 100% increase in first-session transaction rate and improving feature discovery by ~30%.
• Led the ideation and execution of spend analytics, improving monthly transacting users (MTU) by 20% through data-driven retention strategies.
• Optimized app performance, reducing load time by 30% by identifying performance gaps and implementing caching strategies.
• Developed a design language system, cutting SDLC time by ~50% and ensuring consistent, scalable UI/UX in collaboration with the design team.
• Built a user configuration system, enabling controlled feature rollouts and A/B experimentation, enhancing personalization and data-driven decision-making.
• Implemented a modular error-handling system, eliminating timeouts, reducing service disruptions, and removing dependency on downstream services for uninterrupted user experience.

• Initiated the in-house Loan Management System (LMS), laying the foundation for flexible credit products, configurable interest rates, pricing, and multiple billing cycles to support diverse lending needs.
• Launched a small-ticket personal loan with flexible repayments, replacing the card product and expanding lending capabilities.
• Developed real-time loan creation for card transactions, along with bill generation, reconciliation systems, and multiple payment apportionment mechanism, enhancing efficiency and user experience within an accelerated one-month timeline.

• Developed and optimized repayment features, including foreclosure, installment splitting, early and partial repayments, waivers, and settlements, enhancing flexibility and user experience.
• Introduced multiple billing cycles, saving ₹4 crore in borrowing capital costs while improving user repayment convenience and efficiency.
• Boosted repayment success rates by ~23% and timely repayments by 5% through an effective payment reminder system, maintaining a repayments NPS of 72 via seamless user journeys.

Growth:

• Improved risk policies and optimized onboarding journey, improving the approval rates by 4%, signup to applied conversion by 12% and onboarding p90 TAT to 1.5 mins.
• Increased daily approvals by 5% by launching successful referral campaign and building network effect.

Collections:

• Analyzed collections data, identified, and implemented strategies, reducing bounce rates by 6% and NPA by 2%
• Established a quality control process to ensure good customer experience and minimizing escalations.

• Designed and implemented an automated workflow, leveraging raw transaction data to generate alerts and detailed narratives, streamlining AML processes resulting in a significant reduction in false positive rates.
• Conceptualized and extracted over 150 defining features/flags from raw transactions, including innovative indicators like U-Turn and exclusive counter-party flags leading to filing ~50+ SARs MoM
• Developed a dashboard visualization showcasing alerted entities worldwide and their interconnected networks for the client team's informed decision-making.

• Enhanced cold rolled stainless steel coil finishing lines, boosting production by 39%, 41%, and 35%, saving ₹10 crores annually.
• Applied SMED and optimized processes, reducing setup losses by 17%, and proposed security system for packaging line, eliminating human errors.