Summary
Overview
Work History
Education
Skills
Timeline
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Suyash Maindargi

Pune

Summary

Dynamic Customer Success Engineer with a proven track record at miniOrange, excelling in technical support and identity management. Adept at delivering impactful product demonstrations and fostering customer retention through effective communication and problem-solving. Committed to enhancing user experience and driving engagement metrics to achieve organizational goals. Accommodating

Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

2026
2026
years of professional experience

Work History

Customer Success Engineer

miniOrange
Pune
07.2024 - Current
  • Provided technical support for customer inquiries regarding identity and access management solutions.
  • Collaborated with cross-functional teams to resolve customer issues effectively.
  • Assisted customers in configuring miniOrange products to meet specific needs.
  • Conducted product demonstrations to showcase features and functionalities to clients.
  • Developed user documentation and resources for improved customer understanding.
  • Performed system tests to identify any potential bugs or glitches that need fixing.
  • Researched customer issues and developed solutions to resolve them quickly and effectively.
  • Developed workflow documentation to ensure proper use of the software by customers.
  • Generated reports on customer engagement metrics to track progress against goals.

Business Associate

Amazon
Pune
  • Assisted customers with product inquiries and service issues.
  • Collaborated with team members to resolve complex customer concerns.
  • Worked on multiple Amazon departments, such as Amazon Business, Amazon Prime, and Kindle.
  • Worked for multiple regions, primarily North America, the UK, and the UAE.

Customer Service Advisor

Concentrix
Pune
  • Educated clients about products and services offered by the company.
  • Resolved complaints through effective communication and problem-solving.
  • I helped a lot of customers with their orders through phone calls, tickets, and chat, as the client was Uber Eats.
  • Managed escalation cases to ensure timely resolution of issues.
  • Helped the company with the relevant feedback and inputs, and also helped find different fraudulent activities.

Education

Bachelor of Science - Computer Science

MIT ACSC
Pune
01-2020

Skills

  • Technical support
  • Identity management
  • Product demonstrations
  • Problem solving
  • Effective communication
  • CRM software experience
  • Empathy and active listening
  • Customer retention strategies
  • One call resolution
  • Adherence to high customer service standards

Timeline

Customer Success Engineer

miniOrange
07.2024 - Current

Business Associate

Amazon

Customer Service Advisor

Concentrix

Bachelor of Science - Computer Science

MIT ACSC

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Suyash Maindargi