Summary
Overview
Work History
Education
Skills
Timeline
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Suyash Verma

Summary

Operations Analyst/Implementation Specialist/Customer Success and Corporate Trainer with close to 5 years of experience and a history of leading successful business operations and sales operations teams. Skilled in team leadership, sales, effective communication, problem-solving, and project management. As an innovative problem-solver and collaborative team player, I am committed to delivering results that drive business success. Drawing from my experience in insurance operations, corporate training, and customer service, I am well-equipped to meet the needs of any organization looking to optimize its operations and drive growth.

Overview

5
5
years of professional experience

Work History

Insurance Operations Analyst

Rippling
07.2021 - 02.2023
  • Facilitated insurance onboarding of new clients, clients’ insurance renewals and employee insurance enrollments/terminations
  • Conducted research and analysis on industry trends and best practices, providing recommendations for process improvements
  • Collaborated with cross-functional teams to identify and resolve operational issues
  • Developed and implemented strategies to streamline operations and improve efficiency
  • Supported supervisor and associated team members to maintain system functionality
  • Introduced automation to insurance renewal processes saving significant manual effort for the team
  • Successfully onboarded clients on the SaaS product with vendors and ensured product adoption
  • Developed confluence articles and conducted training sessions for other onboarding and operations specialists

Subject Matter Expert

Fi
12.2020 - 07.2021
  • Aiding customers with billing, account management, and product information
  • Resolved customer complaints and issues, ensuring high levels of customer satisfaction
  • Conducted training programs to improve customer service and provided opportunities for process improvements
  • Provided regular reporting to management on call center metrics and performance
  • Gave constant feedback to the engineering team for further product refinement in the beta testing phase
  • Led a team of 9 customer support executives
  • Achieved a score of 98% from the Quality Analysis team, which was the highest in the office
  • Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues

Co-Founder and Chief Marketing Officer

Secure Info Solution
08.2020 - 04.2021
  • Developed and implemented marketing strategies to drive brand awareness and customer acquisition
  • Managed a team of marketing and sales professionals, providing mentorship and coaching to drive results
  • Conducted market research and analysis to identify new opportunities and target audiences
  • Monitored and reported on key performance indicators to senior management
  • Managed branding campaigns and event marketing initiatives in print, video, web and social media
  • Identified low-cost opportunities to increase visibility and drive traffic

Corporate Trainer and Team Leader

Blue Horn
07.2018 - 08.2020
  • Worked with and led a team of 13 sales and operations professionals, providing coaching and mentorship to drive performance and employee engagement
  • Developed and delivered training programs on sales techniques, product knowledge, and customer service best practices
  • Conducted performance evaluations and provided regular feedback to team members
  • Collaborated with senior management to develop and implement business strategies
  • Performed interviews with Human Resources in support of the company's expansion
  • Consistently raised funds which were the highest in the Bangalore office and occasionally highest country wide
  • Spent 5 consecutive weeks in the top 5 of the country wide team rankings during which we raised 3 times the median amount
  • Was awarded top performer of the office in terms of both sales and recruiting number of people
  • Promoted high standards through personal example to help each member understand expected behaviors and standards
  • Held weekly team meetings to inform team members on company news and updates

Education

BBA - Business Administration (Marketing)

Jain University Center For Management Studies
Bengaluru, India
04.2018

Skills

  • Continuous Quality Improvement (CQI)
  • Business Development
  • Account Management
  • Customer Needs Assessment
  • Staff Leadership
  • User Acceptance Testing (UAT)
  • Customer Feedback
  • Consumer Behavior
  • Selling Skills
  • Jira
  • MS Office
  • Implementation and product adoption

Timeline

Insurance Operations Analyst

Rippling
07.2021 - 02.2023

Subject Matter Expert

Fi
12.2020 - 07.2021

Co-Founder and Chief Marketing Officer

Secure Info Solution
08.2020 - 04.2021

Corporate Trainer and Team Leader

Blue Horn
07.2018 - 08.2020

BBA - Business Administration (Marketing)

Jain University Center For Management Studies

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Suyash Verma