Suyash Kumar

• Led the strategic design and implementation of HashiCorp solutions(Nomad, Consul, Terraform Enterprise, Vault) and DevSecOps practices for clients across the Australia, Japan, and Asia region, as well as global customers.
• Collaborated closely with sales and solution architect teams to understand client needs and provided technical expertise in architecting the customer's infrastructure, contributing to the successful acquisition of global projects.
• Designated as a Senior Strategic Engineer for one of HashiCorp’s platinum clients, American Express, directly supporting their large-scale infrastructure migration and modernization efforts across Nomad, Consul, and Vault. Enabled the success of these initiatives by addressing critical technical blockers and aligning solutions with internal security and compliance policies.
• Providing daily strategic technical support and advisory services to American Express, including debugging production issues, reviewing architectural decisions, and ensuring operational excellence.
• Oversaw the entire project lifecycle, including scoping, design, deployment, and ongoing support, ensuring client satisfaction and project success on a global scale.
• Acted as the primary point of contact for clients, managing expectations and addressing technical concerns to ensure seamless project delivery and support operations.
• Spearheaded the implementation of DevSecOps practices, integrating security into development and operational workflows for clients across diverse industries.
• Designed and implemented solutions leveraging Kubernetes, Multi Cloud, Hybrid Cloud, and related technologies to enhance scalability and flexibility.
• Worked collaboratively with cross-functional teams to design and implement end-to-end security solutions that met both technical and business requirements.
• Conducted training sessions for internal teams, promoting awareness of DevSecOps best practices and ensuring effective adoption.

• DevOps Expertise: Spearheaded the implementation of DevOps practices, optimizing software development processes for increased efficiency and collaboration between development and operations teams.
• Presales Solution Engineering: Actively contributed to presales initiatives by working closely with solution architects and sales teams to assess customer environments and craft tailored solutions using Red Hat OpenShift, Kubernetes, and Ansible automation platforms.
• Client Workshops & POCs: Conducted technical workshops, live demonstrations, and proof-of-concept deployments to help prospective clients evaluate Kubernetes-based container orchestration and Ansible-based automation workflows.
• Middleware Technologies Mastery: Demonstrated proficiency in designing, deploying, and managing middleware solutions, ensuring seamless integration with application development projects.
• Project Leadership: Led application development initiatives throughout the software development lifecycle, from requirement analysis to deployment, consistently delivering high-quality solutions on time and within budget.
• Tool Proficiency: Utilized a range of cutting-edge tools and methodologies to enhance development workflows, including continuous integration, continuous delivery (CI/CD), version control systems, and automated testing.
• Collaborative Team Player: Fostered a collaborative work environment, effectively communicating with cross-functional teams to align technical solutions with business objectives.
• Problem-Solving Skills: Strong analytical and problem-solving abilities, addressing complex challenges in application development and middleware implementation.
• Quality Assurance: Implemented best practices in quality assurance, ensuring the delivery of robust and scalable software solutions with a focus on meeting client and stakeholder requirements.
• Adaptability: Kept abreast of industry trends, staying current with the latest advancements in DevOps and middleware technologies to drive innovation and enhance development practices.
• Documentation and Reporting: Maintained comprehensive documentation, providing clear insights into project progress, system architecture, and key decisions, facilitating effective communication across teams.
• Continuous Learning: Committed to ongoing professional development, actively participating in training and certifications to expand expertise in evolving technologies and methodologies within the application development landscape.

Technical Expertise:

• DevOps Proficiency: Skilled in DevOps practices with expertise in Kubernetes (K8s), OpenShift, Docker, Jenkins, and GitHub.
• Infrastructure Automation: Delivered automated infrastructure solutions using Ansible, reducing manual intervention and enhancing consistency across environments.
• Presales Contributions: Participated in presales engagements by working with account teams and customers to assess infrastructure readiness, propose containerization strategies using OpenShift and Kubernetes, and deliver technical demos and architecture design sessions.
• Middleware Technologies: Proficient in managing middleware solutions, including WebLogic, WebSphere (WAS), Tuxedo, and JBOSS.
• Web Servers: Extensive experience with IHS, OHS, and Apache for efficient web server deployment and configuration.
• Client Workshops & POCs: Assisted in the design and execution of proof-of-concept deployments for prospective clients evaluating Amdocs middleware and DevOps stack.

Monitoring Technologies:

• Applied AppDynamics and Grafana for proactive monitoring and issue resolution.

Client Support:

• Global Presence: Worked with telecom giants across India, Manila, Thailand, Romania, Singapore, UK, and Italy, providing technology integration solutions.
• On-Site Presence: Frequently traveled to customer locations to provide hands-on deployment support, presales consultation, and architectural workshops.
• 24x7 Support: Adapted to a 24x7 working model, offering L4/L5 support to OPS teams and addressing issues promptly.

Issue Resolution and RCA:

• Conducted Root Cause Analysis (RCA) by analyzing logs and data, resolving issues efficiently.
• Assisted clients with technical issues, offering timely solutions and enhancing customer satisfaction.

Collaboration and Teamwork:

• Collaborated seamlessly with the Delivery and Infra Team to ensure cohesive project delivery.
• Maintained a proactive approach while working in front of customers, building strong professional relationships.

• Middleware Administration: Proficiently administered middleware solutions, including configuration, deployment, and maintenance.
• Server Management: Oversaw server infrastructure, ensuring optimal performance and reliability of middleware technologies.
• Troubleshooting and Issue Resolution: Conducted troubleshooting activities, promptly addressing issues to minimize downtime and ensure uninterrupted middleware operations.
• Security Compliance: Implemented and maintained security protocols and compliance measures for middleware environments.
• Backup and Recovery: Developed and executed robust backup and recovery strategies, safeguarding critical middleware data.
• Collaboration with Cross-Functional Teams: Collaborated with cross-functional teams to align middleware configurations with overall project and business requirements.
• Documentation: Maintained detailed documentation for middleware configurations, changes, and issue resolution procedures.
• Vendor Communication: Interacted with vendors for middleware support, ensuring timely updates, patches, and efficient issue resolution.