Hi, I’m
Suyog Bandhaokar
Technical Account Manager
Pune
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings which amount to growth in revenue through sales.
Overview
13
years of professional experience
Work History
SymphonyAI SummitPune
Technical Account Manager
01.2020 - Current
Job overview
- Handled Retention Business for West India and Middle East region of more than $1.5 Mn and generated total business of close to $900K during 2 years tenure
- Developed and executed solutions to customer needs and drivers through hands-on engagement.
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
- Identified and proposed up-sell and renewal opportunities and communicated value proposition to churn results for enterprise customers.
- Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
- Conducted presentations to large groups at trade shows, reseller events and onsite product training.
- Engaged in tool and process improvements to streamline customer success activities and services.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
SymphonyAI SummitPune
Solution Architect
06.2018 - 01.2020
Job overview
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Conducted technical workshops and education sessions for various roles on customer side which included Business Users, CXOs - Typically CIOs, and Technical Users
- Conducted post-sale requirements gathering, analysis, and documentation.
- Created and implemented innovative business solutions to support corporate objectives for over 10 customers
- Created strong relationships with key decision makers as trusted consultant of SymphonyAI Summit product line which includes ITSM, ITAM, CINDE and Service Automation.
- Conducted research to evaluate systems design and process efficiency.
- Worked closely with product teams to define and prioritise partner feature requests
- Worked with clients post-implementation on user testing, debugging, support and maintenance.
- Managed project planning, resource allocation, scope, schedule, status and documentation.
- Managed and delivered advanced customisation and configuration for SymphonyAI Summit solutions.
- Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions
BMC SoftwarePune
Senior Technical Support Analyst
12.2010 - 07.2018
Job overview
- Growth in organization from Contractor to Jr. TSA to TSA to Staff TSA to Staff Specialist TSA
- Responsible to manage team of 8 TSAs who were technically supporting various BMC products
- Handled customer technical as well as managerial escalations
- Responsible for governance activities for more than 30 European customers and
delegating work to team by clearly articulating expectations, accountability
and success metrics - Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Involved in proactive problem management, knowledge base improvement and various operational processes like Scheduled Maintenance Activities, Disaster Recovery etc.
- Worked with SRM, DWP and SmartIT VT leads to discuss important defects in
product and helped them in understanding customer perspectives about these
defects.
HCL Infosystems LimitedPune
Technical Trainee
03.2010 - 12.2010
Job overview
- Responsible for configuring Network related devices like Routers and Switches
- Responsible for Managing Windows Servers. DNS, DHCP and Active Directory
Services - Knowledge and awareness of networking models and concepts. Configuring and
Managing LANs. - Responsible for Monitoring and resolving issues of Virtual Private Network for customers
Education
The University of PunePune
Bachelor of Engineering from Electronics
06.2010
Skills
- Customer Needs Assessments
- Stakeholder Relationship Management
- Deliver Technical Presentations
- Sell Technical Products
- Revenue Growth
- Customer Satisfaction
- High Impact Proposal Presentations
- Operational Efficiency
- Competitor Analysis
- Training Initiatives
- ITSM, ITAM, Chat-bot, Service Automation, ITOM
- Strategic Networking
Hobbies
Sports - Football, Badminton, Table Tennis
Music - Hindustani Classical, Classic Rock
Indoor Games - Snooker, Carrom
Event Management - Volunteering in Sports Event Management
Languages
English
Advanced (C1)
Marathi
Advanced (C1)
Hindi
Upper intermediate (B2)
Timeline
Technical Account Manager
SymphonyAI Summit
01.2020 - Current
Solution Architect
SymphonyAI Summit
06.2018 - 01.2020
Senior Technical Support Analyst
BMC Software
12.2010 - 07.2018
Technical Trainee
HCL Infosystems Limited
03.2010 - 12.2010
The University of Pune
Bachelor of Engineering from Electronics
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