Suyog Govind Paraswale

Sutherland (Associate Manager Training) – July 2021 to June 2022

• Designing SOP’s
• Designing process workflow using Visio
• Create and Develop content in Adobe Captivate 2019
• Design Simulations in Epiplex and Internal Tools
• Developing the training plan for the customized process requirements
• Conducting Client training based on the requirement from the client
• Conducted Training for Omani Nationals on the PRA topics at client location
• Presentation / conducting demos on the process automations to the FDS client
• Involved in transitions for different client bids representation the training team and providing a demo on different automation projects

Sutherland (FlightHub – Ticketing and Reservation)

Training for Ticketing and Reservations concepts – 24th Aug 20 to 06th Jun 21.

• Represented Training team during Transition
• Attended the TTT for the Pilot process
• Conducted training to the New Hires for all the LOB’s
• Designed Training and Process SOP’s for the different LOBs
• Conducted Audits for the samples to understand the knowledge gaps
• Conducted the Team Huddles, designed fliers, shared Knowledge capsules to the team
• Trained on Amadeus, Worldspan and Travelport
• Conducted GDS training for the New and Existing team members
• Published Reports for Audits, Assessments and TNI’s
• Created Presentations Slides for training during the QBR/MBR – represented training
• Designed process maps in MS Visio and internal decision tree based tools for streamlining the process in reducing errors and improving AHT and Productivity

Automation Projects:

• Working with the PSG team to crack the ATPCo All Adds file
• Develop Logics to interpret the Categories Logic
• Develop the Fare Audit Logics to crack the audit content file and match it with ATPCo feed which reduces the dependency on Amadeus
• Understanding business requirements & creating scenarios
• Performing UAT Test from Business & technical side.

2. Smart Help / Help Tree: (Decision Based tree concept on different processes in Sutherland)

• Creating decision-based tree on the selection of the user, which involves end to end processing scenarios of all Processes.
• Creating decision trees on complex work types with the relevant snapshots for references
• Testing various scenarios based on set parameters.

3. Content Development: (Developing content in Adobe Captivate 2019, Articulate – Rise 360, PlayVox and Epiplex)

• Create and develop content for different businesses within Sutherland based on the client requirement in both Captivate and Rise 360
• Create Simulations for the processes in Epiplex and internal tools

Sutherland (Oman Air Project for PRA)

Training for PRA concepts – 03rd Nov 18 to 17th Dec 18.

• Conducting training for the new hires to the Omani nationals on the Fare Construction and PRA topics
• Creating Documentation for the topics
• Perform quality checks of processed tickets for checking exceptions

Sutherland (Farefiling)

Training for FareFiling – 03rd April 15 to 23rd Aug 20.

• Conducting training for the new hires on Basic IATA Geography, Fare Construction, FareFiling Concepts and topics
• Conducted training to the New Hires and existing employees for all the LOB’s
• Designed Training and Process SOP’s for the different Airlines
• Conducted Audits for the samples to understand the knowledge gaps
• Conducted the Team Huddles, designed fliers, shared Knowledge capsules to the team
• Conducted GDS training for the New and Existing team members
• Published Reports for Audits, Assessments and TNI’s
• Created Presentations Slides for Training on FareFiling Topics and LOBs
• Designed process maps in MS Visio and internal decision tree based tools for streamlining the process in reducing errors and improving productivity
• Interact with business, developers & database analyst for developing various RM Tools & Applications (Smart Help, FarePro, RPA on Pricing Comparison). Facilitate UAT & Record & analyze bugs for enhancement requests.
• Responsible for gathering Business & Technical requirements for New & Existing projects
• Understanding Business requirements of Operations side & converting it into technical & sharing with IT team for developing Automation Tools.
• Testing of various scenarios of project before implementing in UAT.
• Trouble shooting & Testing of developed applications for teams.
• Conducting End to End Training on Fare filing, Ticketing and Reservations Topics to the New and Experienced New Hires
• Conducting Refreshers for the existing Staff and based on the Analysis, Scrubbing, Product Knowledge Test and Quality reports.
• Publishing Process updates to the teams based on the conventions and on the generic knowledge capsules
• Publishing reports based on the scores for the PKTs and the Assessments

• (Farefiling)
• Training for FareFiling – 03rd April 15, 20
• Conducting training for the new hires on Basic IATA Geography, Fare Construction, FareFiling Concepts and topics
• Conducted training to the New Hires and existing employees for all the LOB’s
• Designed Training and Process SOP’s for the different Airlines
• Conducted Audits for the samples to understand the knowledge gaps
• Conducted the Team Huddles, designed fliers, shared Knowledge capsules to the team
• Conducted GDS training for the New and Existing team members
• Published Reports for Audits, Assessments and TNI’s
• Created Presentations Slides for Training on FareFiling Topics and LOBs
• Designed process maps in MS Visio and internal decision tree based tools for streamlining the process in reducing errors and improving productivity

• Attain conference calls/meetings of British Airways client to understand & setup different projects/business requirements for public/private/ corporate market
• Promote (train) people as per agreed with client & Apply business requirements into Atpco with help of colleges.Train colleagues on Atpco & CRS/GDS
• Solving queries for internal/external & agents throw Amadeus/Sabre, working as shift in charge
• Monitoring competitor activity and forwarding reports to BA Pricing teams for further action.

• Attain meetings for Joint business partners (JB), for American Airlines (AA), Iberia (IB), Japan airways (JL) & Air Finnier (AY) and implement the business requirements as per agreed by commercial team
• Monitor price distribution (Non JB) & Price Distribution Corporate (Corporate filing) inbox & solve queries/issues & perform action on business intent, Filing Fares & Addon’s for BA & partner carriers
• Consulting Sales/Pricing team members for implementation of World offer/ Agent Offer/Tactical/Annual/Dynamic Package Fares
• Understanding business requirements of Pricing analyst & creating filing instructions on behalf of pricing analyst & sending it to WNS (Vendor)
• Acting as a intermediate person in between British Airways & WNS (Vendor for British Airways) & solving queries/issues of both parties.

• Responsible for Filing Fares International & Domestic for public, private & cat 25fares in Atpco
• Performing CRS (Computer Reservation System) checks in “Amadeus” & “Sabre”
• Solving agent issues for public private & discounted fares
• Key Achievements
• Implementation of Help Tree in different Line of Business in Sutherland for multiple domains
• Implementing, Creating and Developing Content on different tools for multiple domains and Line of Business in Sutherland
• Revision & Implementation of Pricing & Distribution for Fare Filing Teams in WNS
• Support role in delivering partner carrier to AJB (US Air) and SJB (BA/JL/AY) set Distribution set up.