Suzan Sunny David
Operations & Accounts Manager
Mumbai
Summary
Equipped with problem-solving abilities, willingness to learn, and communication skills. Contributing to team success and achieve positive results. Ready to tackle new challenges and achieve organizational objectives with dedication and enthusiasm.
Experienced in handling and processing payments with precision. Strong organizational skills and attention to detail to ensure accurate and timely transactions.
Overview
13
13
years of professional experience
10059
10059
years of post-secondary education
3
3
Languages
Work History
Operations & Accounts Manager
Indiamags
06.2015 - Current
- Website Updating:
- Updating new products, content, cover images & prices on the website
- Social Media Uploads:
- Reviewing content and uploading
- SEO:
- Improved website rankings by conducting comprehensive keyword research and optimizing on-page content.
- Optimized website performance, improving search engine rankings through SEO best practices.
- Optimized website performance through regular updates, SEO tactics, and user experience improvements.
- Processing Orders & Payments To Publishers:
- Trained junior account managers in best practices and industry standards, fostering a high-performing team culture.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Streamlined order processing by maintaining accurate records of customer orders, payments, and returns.
- Preparing Quotations & Invoices:
- Co-ordination With Publishers & Customer Service:
- Strengthened relationships with key clients, leading to increased repeat business.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Streamlined customer service processes for increased efficiency and effectiveness.
Operations Executive
Yogi Impressions Books Pvt. Ltd
07.2012 - 10.2014
- Attending walk in customers/over phone
- Order tracking/Follow ups
- Database entries
- Processing orders
- Maintaining newsletters & author contracts
Education
SSC -
Maharashtra Board
Mumbai03-2007
HSC - Commerce
Maharashtra Board
Mumbai02-2009
T.Y.BAF - Accounting And Finance
Mumbai University
Mumbai04-2012
MCOM PART 1 - Accounting
Mumbai University
Mumbai07-2013
MCOM PART 2 - Accounting
Mumbai University
Mumbai02-2015
Skills
Excellent Interpersonal skills
Quick learner
Ability to analyze
Invoicing
Payment processing
Account management
SEO experience
Operations management
Customer service and communication skills
Order fulfillment
Hobbies
Dancing
Travelling
Coloring
Listening To Music
Timeline
Operations & Accounts Manager
Indiamags
06.2015 - Current
Operations Executive
Yogi Impressions Books Pvt. Ltd
07.2012 - 10.2014
SSC -
Maharashtra Board
HSC - Commerce
Maharashtra Board
T.Y.BAF - Accounting And Finance
Mumbai University
MCOM PART 1 - Accounting
Mumbai University
MCOM PART 2 - Accounting
Mumbai University