SUZANE CHRISTINA .J
Bengaluru
Summary
Highly analytical and technology-driven End user computing Engineer with experience in managing, maintaining, and optimising enterprise and user environments. Proficient in windows and Macao’s operating systems, Active Directory, and endpoint management tool (Microsoft Intune) proven track of improving user satisfaction, reducing system downtime and implementing efficient IT solutions through scripting and automation.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
End user computing engineer
Persistent Systems
Bengaluru
01.2024 - Current
- Gained below experience by working with Tangoe as my client.
- Working with incidents & service requests.
- Monitoring tickets and making sure the SLA’s are met.
- Autopilot, OS recovery & laptop replacements.
- Troubleshooting issues such as VPN and other software and hardware issues.
- Logging cases with vendors for any problems with laptops.
- Troubleshooting teams and outlook issues.
- Asset management.
- Onboarding & Offboarding.
- Creating SOP’s of the new issues and solutions.
- Office 365 & Microsoft intune.
- Adding users to shared mailbox and distribution lists.
- Inquiring DLP alerts with the end users.
- Updating internal employee changes in AD.
- Escalating the issues with concerned teams.
- Managing user queries, resetting the password and managing user accounts in Active Directory etc.
Education
MCA - Cyber Security
Jain University
07.2024 - 11.2025
BCA -
New Horizon College
Bangalore 09.2020 - 01/2023
PUC -
Gopalan Pre-University
01.2018 - 01/2020
10th -
Lake Montfort School
03.2017 - 01/2018
Skills
- Excellent communication skills
- Adaptability And Quick Learner
- Leadership and Technical skills
- Problem solving and collaboration
- Customer service and proactiveness
Certification
ANZ Cyber security Job simulation
Hobbies and Interests
- Singing
- Cooking
- Playing Piano and Ukulele
- Reading Books
Disclaimer
I Hereby Declare That All The Above Information Is True To My Knowledge.
Languages
- English (fluency)
- Tamil
- Kannada
- Hindi
- French
Personal Information
- Date of Birth: 07/20/02
- Gender: Female
- Nationality: Indian
Timeline
MCA - Cyber Security
Jain University
07.2024 - 11.2025
End user computing engineer
Persistent Systems
01.2024 - Current
BCA -
New Horizon College
09.2020 - 01/2023
PUC -
Gopalan Pre-University
01.2018 - 01/2020
10th -
Lake Montfort School
03.2017 - 01/2018