Suzanne David
Certified Business Analyst | Certified Agile Business Analyst | PSM I Certified| PSPO I Trained | IIBA – CCBA Trained | Domain – Investment Banking | Ex- State Street Syntel | Ex- JP Morgan | Email: suzi1529@gmail.com - M: +91 9833471752
Mumbai
Summary
Seasoned Business Analyst offering 11+ years of IT and KPO industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
12
12
years of professional experience
5
5
Certificates
3
3
Language
2
2
Process Migrations
Work History
Team Leader, Business Analyst
BNP Paribas India Solutions Pvt. Ltd.
Mumbai
07.2021 - Current
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Built strong relationships with customers through positive attitude and attentive response.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Coordinated monthly and regulatory meetings with various stakeholders.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Initiated timely response to emails, voicemails and written correspondence.
- Participated in cross-functional team-building activities.
Team Leader, Business Analyst
State Street Syntel Services Pvt. Ltd.
Mumb
07.2019 - 07.2021
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Led team of 9 members while providing exceptional customer service.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Assisted with new hire processing and existing training programs.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Cross-trained and provided backup support for organizational leadership.
Sr Associate, Associate - Corporate Action Expert
State Street Syntel Services Pvt. Ltd.
Mumbai
06.2013 - 06.2019
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Developed training program to educate new hires on company policies and procedures.
- Served as keyholder, overseeing business opening and closing operations.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Used Microsoft tools to create correspondence, edit spreadsheets and develop presentations.
Team Member - Reconciliation and Trade Processing
J. P. Morgan Security Services India Pvt. Ltd.
Mumbai
06.2010 - 10.2012
- Received and processed stock into inventory management system.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
PGDM - Finance Management
Welingkar Institute of Management Development
Mumbai, India 07.2013 - 06.2015
Diploma - Financial Management
Welingkar Institute of Management Development
Mumbai, India 08.2011 - 05.2012
Bachelor of Management Studies -
University of Mumbai
Mumbai, India 07.2007 - 07.2010
Skills
Business process mapping
Certification
Agile Business Analysis - PSM | PSPO Trained by TrainSmart Academy
Additional Information
- Awards and Appreciation: Received multiple awards and appreciation letters for outstanding performance and contribution during the years 2013 - 2021.
- Process Migration: On-site: Traveled to Ireland for a duration of 8weeks for process migration in 2019 as an SME. Off-site: Migrated process through screen sharing in 2013.
- Projects: 1 - Auto release of instructions; 2 - Trade status changes; 3 - Alert automation
Timeline
Certified Professional Scrum Master I by Scrum.org
09-2022
CCBA Trained - Business Analysis Certified Professional by TrainSmart Academy
08-2022
Project Management Essentials Certification by Management & Strategy Institute
08-2022
Digital Skills: User Experience by Accenture
07-2022
Agile Business Analysis - PSM | PSPO Trained by TrainSmart Academy
05-2022
Team Leader, Business Analyst
BNP Paribas India Solutions Pvt. Ltd.
07.2021 - Current
Team Leader, Business Analyst
State Street Syntel Services Pvt. Ltd.
07.2019 - 07.2021
PGDM - Finance Management
Welingkar Institute of Management Development
07.2013 - 06.2015
Sr Associate, Associate - Corporate Action Expert
State Street Syntel Services Pvt. Ltd.
06.2013 - 06.2019
Diploma - Financial Management
Welingkar Institute of Management Development
08.2011 - 05.2012
Team Member - Reconciliation and Trade Processing
J. P. Morgan Security Services India Pvt. Ltd.
06.2010 - 10.2012
Bachelor of Management Studies -
University of Mumbai
07.2007 - 07.2010
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