Suzanne David
Certified Business Analyst | Certified Agile Business Analyst | PSM I Certified| PSPO I Trained | IIBA – CCBA Trained | Domain – Investment Banking | Ex- State Street Syntel | Ex- JP Morgan | Email: suzi1529@gmail.com - M: +91 9833471752
Mumbai
Summary
Seasoned Business Analyst offering 11+ years of IT and KPO industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
12
12
years of professional experience
5
5
Certificates
3
3
Language
2
2
Process Migrations
Work History
Team Leader, Business Analyst
BNP Paribas India Solutions Pvt. Ltd.
Mumbai
07.2021 - Current
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Built strong relationships with customers through positive attitude and attentive response.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Coordinated monthly and regulatory meetings with various stakeholders.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Initiated timely response to emails, voicemails and written correspondence.
- Participated in cross-functional team-building activities.
Team Leader, Business Analyst
State Street Syntel Services Pvt. Ltd.
Mumb
07.2019 - 07.2021
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Led team of 9 members while providing exceptional customer service.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Assisted with new hire processing and existing training programs.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Cross-trained and provided backup support for organizational leadership.
Sr Associate, Associate - Corporate Action Expert
State Street Syntel Services Pvt. Ltd.
Mumbai
06.2013 - 06.2019
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Developed training program to educate new hires on company policies and procedures.
- Served as keyholder, overseeing business opening and closing operations.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Used Microsoft tools to create correspondence, edit spreadsheets and develop presentations.
Team Member - Reconciliation and Trade Processing
J. P. Morgan Security Services India Pvt. Ltd.
Mumbai
06.2010 - 10.2012
- Received and processed stock into inventory management system.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
PGDM - Finance Management
Welingkar Institute of Management Development
Mumbai, India 07.2013 - 06.2015
Diploma - Financial Management
Welingkar Institute of Management Development
Mumbai, India 08.2011 - 05.2012
Bachelor of Management Studies -
University of Mumbai
Mumbai, India 07.2007 - 07.2010
Skills
Business process mapping
Pivot tables
Project Management
Gap analysis
Microsoft Office Suite
Jira
MS Visio
Requirement Gathering
Agile Methodology
Data flow modelling
Stakeholder Management
BRD, FRD
User Stories
Change Strategy
Certification
Agile Business Analysis - PSM | PSPO Trained by TrainSmart Academy
Additional Information
- Awards and Appreciation: Received multiple awards and appreciation letters for outstanding performance and contribution during the years 2013 - 2021.
- Process Migration: On-site: Traveled to Ireland for a duration of 8weeks for process migration in 2019 as an SME. Off-site: Migrated process through screen sharing in 2013.
- Projects: 1 - Auto release of instructions; 2 - Trade status changes; 3 - Alert automation
Timeline
Certified Professional Scrum Master I by Scrum.org
09-2022
CCBA Trained - Business Analysis Certified Professional by TrainSmart Academy
08-2022
Project Management Essentials Certification by Management & Strategy Institute
08-2022
Digital Skills: User Experience by Accenture
07-2022
Agile Business Analysis - PSM | PSPO Trained by TrainSmart Academy
05-2022
Team Leader, Business Analyst
BNP Paribas India Solutions Pvt. Ltd.
07.2021 - Current
Team Leader, Business Analyst
State Street Syntel Services Pvt. Ltd.
07.2019 - 07.2021
PGDM - Finance Management
Welingkar Institute of Management Development
07.2013 - 06.2015
Sr Associate, Associate - Corporate Action Expert
State Street Syntel Services Pvt. Ltd.
06.2013 - 06.2019
Diploma - Financial Management
Welingkar Institute of Management Development
08.2011 - 05.2012
Team Member - Reconciliation and Trade Processing
J. P. Morgan Security Services India Pvt. Ltd.
06.2010 - 10.2012
Bachelor of Management Studies -
University of Mumbai
07.2007 - 07.2010