Suzanne Fuse
Greencastle
Summary
Experienced Front Office Assistant skilled in managing multi-line phone systems and appointment scheduling. Delivers outstanding customer service while fostering a professional atmosphere for visitors. Streamlines operations and enhances office efficiency through effective organizational skills and data entry accuracy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Rosie's Tiny Tots
Indianapolis
07.2024 - 10.2025
- Managed phone calls and emails to facilitate timely and accurate business communication.
- Streamlined daily office operations and organized filing systems to enhance efficiency.
- Handled confidential documents in accordance with established protocols for data security.
- Composed letters, memos, reports, emails, and presentations for management.
- Assisted in preparation of educational materials and classroom resources to support effective learning outcomes.
- Responded to customer inquiries about products and services to enhance customer satisfaction.
Receptionist/Front Office Assistant
YMCA Of Greater Indianapolis
Indianapolis
12.2001 - 03.2024
- Greeted visitors and members, creating welcoming atmosphere and reinforcing commitment to customer service.
- Managed multi-line phone system, ensuring seamless communication by directing calls to appropriate staff.
- Scheduled appointments and maintained calendar for facility tours and events.
- Organized materials and maintained tidy reception area to uphold professional environment.
- Executed accurate data entry across various computer systems, maintaining data integrity and supporting operational needs.
- Managed incoming mail distribution, courier services, faxes, and photocopying requests.
Education
Associate of Arts - Psychology
Harold Washington College
ChicagoSkills
- Microsoft Word proficiency
- Data entry accuracy
- Appointment scheduling
- Mail handling
- Equipment operation
- Troubleshooting
- Problem-solving abilities
- Multitasking
- Dependability
- Interpersonal communication
- Active listening techniques
Certification
CPR/First Aid
Timeline
Administrative Assistant
Rosie's Tiny Tots
07.2024 - 10.2025
Receptionist/Front Office Assistant
YMCA Of Greater Indianapolis
12.2001 - 03.2024
Associate of Arts - Psychology
Harold Washington College