Suzanne Lynch
District Manager
Corydon,Indiana
Summary
Dynamic leader with expertise in multi-unit management and strategic planning, enhancing customer satisfaction at DQ Grill & Chill. Proven track record in staff development and operations management, optimizing inventory and reducing waste by 15%. Skilled in training and coaching, driving compliance and performance metrics to achieve organizational goals.
Overview
25
25
years of professional experience
Work History
District Manager
DQ Grill & Chill Restaurant
06.2011 - Current
- Led operational strategies to enhance customer satisfaction and streamline service
- Analyzed sales data to identify trends, adjusting marketing strategies to optimize performance across multiple locations.
- Oversaw inventory management systems, reducing waste and ensuring product availability in all restaurant locations.
- Conducted regular audits of operational procedures, driving compliance with health and safety regulations across the district.
- Monitored compliance with health and safety regulations, ensuring adherence to company policies across locations.
- Supervised various locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Assistant Manager
Ocharleys
06.2001 - 10.2011
- Led daily operations, ensuring efficient workflow and compliance with company policies.
- Trained and mentored staff, enhancing team performance and service quality.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Collaborated with management to develop promotional strategies that increased customer engagement.
Education
Cosmetology -
Mid-State Technology
Wisconsin Rapids08.1994
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Attention to detail
- Goal setting and performance metrics
- Operations management
- Customer relations
- Staff development
- Team development
- Multi-unit management
Timeline
District Manager
DQ Grill & Chill Restaurant
06.2011 - Current
Assistant Manager
Ocharleys
06.2001 - 10.2011
Cosmetology -
Mid-State Technology