Experienced Technical Support Specialist with over 4.8 years of experience in troubleshooting, diagnosing, and resolving technical issues across various platforms. Adept at delivering high-quality customer service, I excel in managing complex technical queries, providing timely solutions, and ensuring customer satisfaction. My expertise includes network troubleshooting, software support, hardware maintenance/troubleshooting , with a strong track record of improving system performance and minimizing downtime. Skilled in using ticketing systems, remote support software, and committed to staying updated with the latest industry trends and advancements. Known for excellent communication skills, patience, and the ability to simplify complex technical information for non-technical users.
1. User Access Provisioning
* Create, manage, and remove user accounts and access permissions across various systems and applications.
* Ensure that new employees have the necessary access to perform their job duties from their first day.
* Handle access requests and approvals promptly and efficiently.
2. Access Control Implementation:
* Implement and enforce access control policies and procedures to ensure compliance with security standards.
* Regularly review and update access permissions to reflect changes in roles and responsibilities.
* Ensure that the principle of least privilege is applied, granting users the minimum level of access required for their roles.
3. Identity Management:
* Manage the lifecycle of user identities, including creation, modification, and deactivation.
* Integrate identity management solutions with organizational systems to streamline access control processes.
* Maintain accurate and up-to-date identity records.
* Arranged for calls beyond the scope of Level 1 technical support professionals' expertise to be answered.
* Setting up and maintaining network, storage, and server Dell PowerEdge equipment. initial setup.
* Perform troubleshooting for Dell Enterprise clients to fix application and IT-related problems.
* Configuration, upgrades, and settings of the system
* Installation and activation when bought via Dell Inc.
* Remote software, phone, and email assistance;
* assistance documentation creation;
* Complex problem diagnosis Strong interpersonal and teamwork abilities; extensive operating system knowledge; and the capacity to communicate complex ideas to non-technical people