Suzie Hochstedler
Indianapolis
Summary
Driven professional with focus on dealer services and client relations. Proven ability to manage accounts and resolve issues efficiently. Known for collaboration and delivering consistent results while adapting to dynamic environments. Key skills include customer service and conflict resolution.
Overview
18
18
years of professional experience
Work History
Dealer Services Specialist
Cox Automotive
Indianapolis, IN
01.2026 - Current
- Managed dealer support inquiries, ensuring timely resolution and customer satisfaction.
- Assisted with customer care issues and responded to dealer inquiries, problems or concerns.
- Championed sale day preparations related to in‐lane and online sales.
- Worked with department managers, market sales team and other coordinators to move vehicles through auction process on sale day or posted for online sale.
- Played a crucial role in increasing office productivity through effective organization and workflow management strategies.
- Loaded no sales, transfer inventory and vehicles with condition reports for dealers.
- Developed strong relationships with dealers, resulting in increased trust and loyalty from clients.
- Collaborated with sales teams to ensure smooth completion of transactions between dealerships and customers.
- Enhanced customer satisfaction by providing efficient and timely support in resolving issues related to vehicle merchandising.
- Developed and strengthened relationships with dealers by phone, online and at auctions through planned contact.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Substitute Teacher
Hamilton Southeastern Schools
Fishers, IN
08.2020 - 05.2024
- Delivered engaging lessons aligned with curriculum standards, enhancing student comprehension and participation.
- Managed classroom behavior effectively, fostering a positive and conducive learning environment.
- Collaborated with teachers to develop and implement lesson plans, ensuring continuity of education during absences.
- Developed relationships with students and staff, contributing to a supportive school community and enhancing student engagement.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Contributed to positive school culture by participating in extracurricular activities and events.
Inventory Management Consultant - Auto
Dominion Dealer Specialties
Indianapolis , IN
04.2019 - 05.2020
- Successfully led key projects which resulted in incremental revenue.
- Planned and executed presentations.
- Managed a book of business within the Indianapolis metro area and surrounding cities.
- 80% of my time spent prospecting and cold calling.
- Account management - ensuring current clients are satisfied with our services.
- Traveled to the Cincinnati market to help increase sales and prospecting.
- Troubleshooting if there were issues that came up with inventory feeds.
- Consistently and exceeded monthly goals.
- Contracted two large dealer groups within the first 90 days of hire.
- Assisted with initial set ups after contracting a new client.
- Met with clients to discuss expectations to ascertain best ways to meet projected goals.
- Generated thorough and useful reports for use in business decision making.
- Collaborated with the Marketing Manager to integrate analysis techniques, resulting in improved project efficiency.
Business Development Manager - Auto
Indy Wholesale Direct
Carmel, IN
10.2018 - 03.2019
- Managed email campaigns ensuring email blasts were sent to prospects and customers once every two weeks.
- Manager of the companies Facebook, Instagram and Twitter accounts.
- Point of contact with third party providers and managed the ROI with the third party providers.
- Obtained reviews from customers and posted them on digital platforms.
- Updated business website with featured vehicles.
- Answered all inbound dealership phone calls.
- Point of contact and scheduled transportation of vehicles that customers purchased.
- Followed up with internet and phone leads from third party providers.
Dealer Services Coordinator - Auto
Cox Automotive
Indianapolis, IN
05.2017 - 10.2018
- Maintained and grew a book of business.
- Promoted special sales events by telemarketing calls.
- Created purchasing and selling reports for clients.
- Answered inbound calls for the Dealer Services department.
- Back up the receptionist with inbound calls to the auction.
- Worked IF bids with clients by negotiating to close deals.
Account Executive - Auto
Star Media, Gannett Co., Cars.com
Indianapolis, IN
03.2014 - 01.2017
- Maintain an awareness of revenue responsibilities and performance to goal.
- Primary responsibility was to grow market share within a designated territory.
- Acquiring new business and increasing current client spend while increasing client satisfaction.
- Communicates with clients on needs analysis, delivering proposals/campaigns and conflict resolution.
- Negotiates contracts/rates while keeping customer return on investment and the Company's rate integrity intact.
- Identified potential customers and evaluated market potential.
- Negotiated contracts, closed agreements and supported sales team in new product launches.
- Cultivated and developed customer relationships to enable sustained revenue growth.
- Prepared quotes for potential clients, upselling special packages and maintaining high levels of accuracy.
- Individualized client marketing programs to meet each customer's unique needs while focusing on digital marketing and social media.
Account Executive - Auto
USAutos.net
Indianapolis, IN
02.2012 - 01.2014
- Account Management and building a book of business within a designated territory.
- Consulting with a current client base to maximize results driven program.
- Maintain and build relationships with decision makers who can approve spending.
- Increase revenue with renewals and new products.
- Responsible to steadily increase growth and revenue in the Indianapolis market.
- Cultivated and developed customer relationships to enable sustained revenue growth.
- Negotiated contracts, closed agreements and supported sales team in new product launches.
- Prepared quotes for potential clients, upselling special packages and maintaining high levels of accuracy.
- Drove new business development and client acquisition through cold calling, lead generation and exceptional service.
- Acquired new business and drove revenue streams by providing cutting-edge services to clients.
- Input customer order details into system, accepted payments and updated accounts.
- Contacted customers about account or information issues, alerting clients of changes for excellent customer service.
- Identified and achieved standards and expectations, consistently exceeding sales goals.
- Oversaw production of advertising copy by preparing scripts, reviewing proofs and editing layouts.
Business Development Manager - Auto
Butler Automotive Group
Indianapolis, IN
02.2008 - 01.2012
- Manage internet traffic while making changes as needed with advertising and marketing budget.
- Directed the Business Development Department to maximize sales from appointments set by representatives.
- Recruited and hired 10 employees within my 5 year tenure. Answered employee questions regarding product knowledge, proper business development and internet lead follow up while resolving any issues.
- Advised managers on organizational policy matters and recommend needed changes.
- Directed personnel, training and labor relations activities.
- Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Inventory management of 5 rooftops.
- Developed long-lasting relationships with partners and customers.
- Drove business development focused on sales of setting appointments and delivering outstanding customer service.
Education
Business Management
Indiana University Purdue University Indianapolis
Indianapolis, INSkills
- Business development
- Communication skills
- Negotiations expert
- Customer-oriented
- Sales
- Building effective relationships
- Leadership
- Project management
- New product delivery
- Self-motivated
Timeline
Dealer Services Specialist
Cox Automotive
01.2026 - Current
Substitute Teacher
Hamilton Southeastern Schools
08.2020 - 05.2024
Inventory Management Consultant - Auto
Dominion Dealer Specialties
04.2019 - 05.2020
Business Development Manager - Auto
Indy Wholesale Direct
10.2018 - 03.2019
Dealer Services Coordinator - Auto
Cox Automotive
05.2017 - 10.2018
Account Executive - Auto
Star Media, Gannett Co., Cars.com
03.2014 - 01.2017
Account Executive - Auto
USAutos.net
02.2012 - 01.2014
Business Development Manager - Auto
Butler Automotive Group
02.2008 - 01.2012
Business Management
Indiana University Purdue University Indianapolis