Hi, I’m
SUZZETTE PATRICIA FLEURY
***
Bengaluru
Summary
Besides being spontaneous, result-oriented and willing to do what it takes to get the job done well, I am calm, quick in learning and well-adjusted in new environments. I anxiously await to explore a new career path.
Overview
10
years of professional experience
5
years of post-secondary education
3
Languages
Work History
JP Morgan Chase
Fraud Escalations Supervisor
07.2024 - Current
Job overview
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership skills and problem-solving skills to take control of the situation efficiency handle customer complains.
- Managed complex cases and coordinated with various departments for successful resolution.
JP Morgan Chase
Check Fraud Restrictions Supervisor
05.2023 - 07.2024
Job overview
- Part of a pilot team that specializes in resolving complex account closure cases that can not be resolved business as usual.
- Servicing escalated calls involving case that require special attention.
- Assistance customer while ensuring that the company does not attain loses as a result of fraudulent activity.
J P Morgan Chase
Fraud Specialist (Deposit Review)
08.2022 - 05.2023
Job overview
- Review accounts that are restricted due to check deposits that were flagged
- Help customers access their check on hold that have been out sorted due to various reason after carefully analyzing and completing a detailed review.
JP Morgan Chase
Claims (REG -E) Specialist
07.2021 - 08.2022
Job overview
- Assure to take necessary measures to dispute charges with merchants when authorized but not full filled or not fulfilled accurately
- Help customers file claims on unauthorized activity and also ensure to take measures to safeguard from further unauthorized activity
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on calls and maintained calm and professional demeanor.
JP Morgan Chase
Credit Card Collection Specialist
10.2020 - 07.2021
Job overview
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolving overdue bills, collecting payments from those who owe the bank.
- Monitoring accounts to identify outstanding debts and help accounts to bring their accounts current and back on track with their dues.
360º Club - Jumeirah Group
Events Coordinator
07.2016 - 10.2017
Job overview
- Organized & handled group events and venue rentals
- Ensured that the venue preference is of utmost importance while suggesting food & beverage packages according to guest requirements
- Planned & designed packages while managing all project delivery elements within the time limit
- Processed pre-payment using online payment portals
- Tracked tentative events and raised feedback from the guest
- Conducted pre- and post- event evaluations and reports on outcome
360º - Jumeirah Group
Guest Relations Executive
12.2015 - 07.2016
Job overview
- Coordinated and managed communication between guests & colleagues
- Managed GRE team to ensure we comply with all standards & operating procedures
- Analyzed customer feedback from daily reports, and online reviews & suggest ways to improve ratings
Jumeirah Beach Hotel
Hostess
04.2015 - 12.2015
Job overview
- Undertook restaurant reservations via calls, mails and online medium
- Ensured to provide maximum customer satisfaction while achieving efficient utilization of seating capacity
- Organized and pre-planned layout for each day
Education
St. Teresa's College
B.A. from French Language & Literature
07.2012 - 03.2015
St. Teresa's Higher Secondary
Commerce from Computer Application
06.2010 - 04.2012
Skills
Personal Traits
- Detail oriented
- Passionate
- Self-efficient quick learner
- Dedicated & dependable
- Patient & calm
- Open to change
Personal Information
- Passport Number: K3877062
- Date of Birth: 01/14/94
- Gender: Female
- Nationality: Indian
Certificatesandachievements
- Basic course in German, International language Centre, St. Teresa's College, 03/31/14
- Internship training in Leisure Travel (Inbound), THOMAS COOK INDIA LIMITED, 01/27/14, 02/09/14
- MLA Award for Educational Excellence, 2012
Timeline
Fraud Escalations Supervisor
JP Morgan Chase
07.2024 - Current
Check Fraud Restrictions Supervisor
JP Morgan Chase
05.2023 - 07.2024
Fraud Specialist (Deposit Review)
J P Morgan Chase
08.2022 - 05.2023
Claims (REG -E) Specialist
JP Morgan Chase
07.2021 - 08.2022
Credit Card Collection Specialist
JP Morgan Chase
10.2020 - 07.2021
Events Coordinator
360º Club - Jumeirah Group
07.2016 - 10.2017
Guest Relations Executive
360º - Jumeirah Group
12.2015 - 07.2016
Hostess
Jumeirah Beach Hotel
04.2015 - 12.2015
St. Teresa's College
B.A. from French Language & Literature
07.2012 - 03.2015
St. Teresa's Higher Secondary
Commerce from Computer Application
06.2010 - 04.2012
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