S Varun Kumar
Automobile engineer
Bengaluru
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
Product Trainer
TVS Motor Company
Bengaluru
12.2023 - Current
- Trained internal subject matter experts who then provided localized support in their respective regions or departments, expanding knowledge dissemination throughout organization.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Collaborated with product development teams to ensure accurate representation of features during training sessions, leading to better understanding among users.
- Conducted regular assessments of individual progress, providing constructive feedback and personalized coaching to foster continuous improvement.
- Evaluated emerging e-learning tools and platforms, incorporating best-fit solutions into existing training programs to optimize efficiency and effectiveness.
- Developed effective training plans based on department needs and objectives.
- Supported productivity increase and business growth through new hire training and mentoring.
- Trained and mentored 6 new personnel hired to fulfill various roles like Service engineers & Trainers.
Manager - Service Training
Ola Electric Pvt Ltd
Bengaluru
12.2022 - 12.2023
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Analyses Field issues & provide resolution along with technical team for creating PCIR & Technical Circular
- Track number of new training programs developed or existing programs updated to address emerging needs or changes in industry
- Measure impact of training programs on employee performance by assessing metrics such as service productivity targets achieved, customer retention rates, or service quality indicators
- Monitor time required to deliver training programs and evaluate whether allocated time aligns with expected outcomes
- Percentage of successful process implementations following training
- Collect feedback from trainees through surveys or evaluations to gauge their satisfaction with training programs
- LMS uptime and availability percentage
- Content updating & creation as per business needs & emerging technology advancement & updates on products & technical circular on LMS for users
- Timeliness of updating training dashboard with relevant data
- Clarity and visual representation of key training metrics.
Assistant Manager - Racing Technical
Honda Motorcycle & scooter India pvt Ltd
Chennai
04.2020 - 12.2022
- Working on technical improvements and modifications to enhance performance of race bikes
- Overseeing operations and organizing of racing workshop
- Leading organization and execution of talent hunt events
- Leadership role in technical development of race bikes
- Responsible for maintenance, repair, and overall technical well-being of Moto3 bike (NSF250R) used in races
- Training and developing technicians on race bike modification techniques and preparing them for race-related tasks
- Involvement in development of new models specifically designed for recreational or 'fun' biking.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Senior Executive - Area Service Manager
Honda Motorcycle & Scooter India Pvt Ltd
Gurugram
04.2018 - 03.2020
- Managed 9 dealerships in Haryana zone, overseeing 10 3S/2S Networks for efficient operations
- Conducted data analysis to enhance customer retention and satisfaction
- Developed action plans for dealer performance improvement
- Analyzed service KPIs to drive business enhancements
- Managed dealership operations, from service reminders to final inspections and post-service follow-up
- Achieved customer satisfaction through various initiatives.
Executive - Customer Service Technical Trainer
Honda Motorcycle & Scooter India Pvt Ltd
Gurugram
08.2016 - 03.2018
- Coordinated creation of shop manuals and owner's manuals for new model introductions
- Collaborated closely with the Research and Development (R&D) team
- Orchestrated development of MAC for new models
- Created engaging and informative content for new product training
- Conducted 'Train the Trainer' sessions
- Designed and executed new product training plan
- Monitored implementation of new model training across region
- Collaborated with cross-functional teams to continuously update training materials.
Senior Officer - Zonal Training Incharge
Ashok Leyland Ltd
Alwar
04.2014 - 08.2016
- Service Training administration management & coordination
- Conducting training to dealer mechanics/dealer service engineers/ALSE
- Write SOP for new aggregate/course
- Content development for new products training
- Ensure availability of manpower and main aggregates/tools/SMTs
- Responsible for collating, maintaining and generating all service training data and reports
- New product training plan and execution as per launch
- To provide L1 & L2 level skilled mechanics to dealers thru earn & learn scheme
- Evaluation of the L1 & L2 mechanics after completion of Earn & learn course
- Conduct at site training on call basis
- Training of Military Personnel on technical aspects of Stallion Vehicle
- Tracking the activities of Mobile Trainers & Earn- Learn Trainers
- Coordinating with dealer agency in order to improvise Dealer skill level
- Online data updating of enrolled candidates through SAP application
- Managing financial activities of Zonal Training Center (Canteen, Hotel Accommodation & Conveyance facilities) thru SAP application.
Senior Officer - Field Service Trainer
Ashok Leyland Ltd
Delhi
05.2012 - 03.2014
- Implemented problem-oriented training to minimize field breakdowns
- Conducted troubleshooting sessions for breakdown scenarios
- Delivered specialized training in electrical and electronics fault diagnosis
- Ensured regular execution of service training campaigns
- Developed and executed structured periodic maintenance training program.
Education
B.Tech - Electrical & Electronics
Institute of Management & Engineering
New Delhi 01.2015 - 05.2018
Diploma - Mechatronics
Nettur Technical Training Foundation
Dharwad 01.2009 - 05.2012
Skills
Dealer Operations Managementundefined
Contact Profile - Skills
- Customer Service
- Vehicle Technical diagnosis
- MS office
- Training & development
- Technical Modification.
References
- Shishir Mishra, +91-7042352131, Shishir.mishra@honda2wheelersindia.com
- Arjun Vishwas, +91-9818185556, Arjun.vishwas@honda2wheelersindia.com
Timeline
Product Trainer
TVS Motor Company
12.2023 - Current
Manager - Service Training
Ola Electric Pvt Ltd
12.2022 - 12.2023
Assistant Manager - Racing Technical
Honda Motorcycle & scooter India pvt Ltd
04.2020 - 12.2022
Senior Executive - Area Service Manager
Honda Motorcycle & Scooter India Pvt Ltd
04.2018 - 03.2020
Executive - Customer Service Technical Trainer
Honda Motorcycle & Scooter India Pvt Ltd
08.2016 - 03.2018
B.Tech - Electrical & Electronics
Institute of Management & Engineering
01.2015 - 05.2018
Senior Officer - Zonal Training Incharge
Ashok Leyland Ltd
04.2014 - 08.2016
Senior Officer - Field Service Trainer
Ashok Leyland Ltd
05.2012 - 03.2014
Diploma - Mechatronics
Nettur Technical Training Foundation
01.2009 - 05.2012
Similar Profiles
V GOKULASELVANV GOKULASELVAN
HSE Officer at TVS MOTOR COMPANY - TVS Supply Chain Solutions LtdHSE Officer at TVS MOTOR COMPANY - TVS Supply Chain Solutions Ltd
Vasudev HaridossVasudev Haridoss
Assistant Manager at TVS Motor Company LimitedAssistant Manager at TVS Motor Company Limited
ASHIM RAINAASHIM RAINA
Territory Service Manager at TVS Motor CompanyTerritory Service Manager at TVS Motor Company
Siddarthan PSSiddarthan PS
Territory Sales Manager at TVS Motor CompanyTerritory Sales Manager at TVS Motor Company
Hemanth RHemanth R
Digital Marketing Intern at BGS & SJB GroupsDigital Marketing Intern at BGS & SJB Groups