Swadhin Roy
Kolkata
Summary
Proficient City Manager effective at representing the city, enhancing operations and maximizing individual department effectiveness. Familiar with current trends, strategies and technologies in municipal management. Seeking a permanent role dedicated to improving processes and procedures across the board.
Overview
12
12
years of professional experience
Work History
City Head - Business & Operations
Log9 Mobility Pvt Ltd
12.2023 - 03.2025
- Looking after for after sales service support to the clients and the customers.
- Managing PnL for over all city.
- Handling team size of 18.
- Looking after for business growth and overall profitability.
- Deployment and expansion.
- Vehicle maintenance.
- Insurance claims and renewals.
- Vehicles docs up to date.
- Liaising with the gov officials, traffic police and rto authorities.
- Onboarding of new clients.
- Assent Management.
- Recruitment.
- Training.
- Managing day to day operations.
- Dealer operation.
- Dealer manpower training.
- Warranty claims.
- End customer order delivery fulfillment.
- Last mile operations.
- Porter deployment and vehicle operation with driver management.
- Material sorting.
- Shipment challans check ups.
- Delivery escalation handling.
City Head - Business & Operations
GoMechanic
06.2020 - 12.2023
- Company Overview: Car Service Provider
- Started the Kolkata city operation for GoMechanic.
- Looking after for business geographical expansion of Kolkata, Guwahati, Patna & Bhubaneswar.
- Expanding workshop network.
- Maintaining day to day operation for Retail service.
- Coordinating B2B service.
- Looking after for Insurance service operation.
- Handling the spare operation and business module with retailers.
- Managing the customer escalation with team.
- Looking after for business target achievement.
- Strategy and overall growth & PnL.
- Handling the team size of 110 with 38 workshops.
- Maintaining the Settlement and Reconciliation of workshops.
- Scaled up the business growth up to 2 crores per month revenue of East Region.
- Managing day to day operations.
- Orders fulfillment.
- Car Service Provider
Area Ops & Service Manager
OMJAY EV LTD
02.2020 - 06.2020
- Company Overview: ELECTRIC 2&3 WHEELER MANUFACTURER
- Looking after for western Odisha service and technical support.
- Dealer process handling and management.
- Looking after for Customer support and satisfaction.
- Warranty support to dealer.
- Part Management to dealer.
- Free service support to dealer.
- PDI support to dealer.
- Accident claim support to dealer.
- Campaigning for more business generation.
- Training given to Dealer manpower.
- Report preparation for several performance criteria.
- ELECTRIC 2&3 WHEELER MANUFACTURER
Workshop Ops Manager
Bhandari Automobiles Pvt Ltd
06.2019 - 02.2020
- Company Overview: TATA MOTORS
- Looking after the whole workshop operation including general service & Bodyshop.
- Generating the business of workshop for labour and parts management etc.
- Skill and semi-skilled manpower recruitment and arranging their training.
- Motivating the technicians for generating more productivity from them.
- Campaigning for more business generation.
- Looking after for the customer satisfaction.
- Managing the total manpower of the workshop.
- Reporting to Workshop Manager-Service, GM-Service and TATA MOTORS personnel.
- Accidents and Insurance claims: coordinate with surveyor for insurance claim and repair the damage at body repair workshop with trained mechanics.
- Accidental Court cases: Got experience and performed as required.
- Following up the insurance claims.
- TATA MOTORS
Logistic Head - Business Operations
ASSOCIATED ROAD CARRIERS LTD
07.2018 - 06.2019
- Vehicle maintenance: To keep the vehicles maintain by performing preventive and breakdown maintenance works for the vehicles.
- Drivers: arrange the reliable drivers through reference only and train up them as per requirement for Organization.
- Vehicle Movement: Monitoring of vehicle movement through GPS system.
- Control the trip expenses and making the entry of trip sheets.
- Verification of Maintenance Bills etc.
- Lubricant Stock: arrange to maintain sufficient stock of lubricants.
- Tires: Arrange to purchase of tires direct from companies only and check the tire performance and giving advice to drivers for increasing tire life.
- Petro cards: Monitoring of petro cards requisition amount from Regional office as per the route and distance.
- Repairs: repairs will carry out with lowest cost with reliable mechanics.
- Spares: purchases from lowest rate dealer/shop/ distributor after HO approval in case of huge amounts.
- Accidents and Insurance claims: coordinate with surveyor for insurance claim and repair the damage at body repair workshop with trained mechanics.
- Performance Reports: Will be arranged as per HO requirement from time to time.
- Accidental Court cases: Got experience and performed as required.
- To train up Fleet executives: Will train Fresh fleet executives as per organization requirements.
- Diesel kmpl: Actions to get standard kmpl.
- New Vehicle Fabrication and Old vehicle re-refurbishment: Quotations, analysis submit to HO and after getting approvals from them, arrange to carry out the same for new vehicles fabrication work and old vehicle re-refurbishment job with body building workshop.
- New customers acquisitions, new business developments.
- End customer order delivery and fulfillment operations, E-way bill and shipment challans to check up.
Logistic Zonal Head - Business Operations
GVK EMRI
12.2016 - 07.2018
- Daily vehicle checkup.
- Maintained the vehicles records & documents.
- Drivers arrange.
- Vehicles maintenance fuel average, tire and battery maintenance.
- Periodical maintenance and breakdown maintenance.
- Cost control.
- Accidental works.
- Insurance claims.
- Maintain the GPS tracking system.
- Vehicle running target km.
- Motivate to the drivers.
- End customer order fulfillment.
Service Advisor
Topsel Toyota
11.2012 - 12.2016
- Receiving the customer.
- Open the job cords.
- Rectify the complaints of general service and repair.
- Accidental insurance claims.
- Prepare the accidental estimation.
- Arrange the insurance surveyor.
- Arrange the spares.
- After work completed road test.
- Follow upping the insurance claims.
Education
Btech - Mechanical Engineering
01.2020
Diploma - Automobile Engineering
Elite Polytechnic Institute
Mogra, Hooghly01.2012
Higher Secondary - Science
Nagarukhra High School
01.2007
Secondary -
Ghonja High School
01.2005
Skills
- P&L management
- Customer service
- Team management
- Business development
- Operational efficiency
- Insurance claims
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge and belief.
Industrial Training Experience
- Maruti Suzuki, 1 month
- TATA Motors, 1 month
Timeline
City Head - Business & Operations
Log9 Mobility Pvt Ltd
12.2023 - 03.2025
City Head - Business & Operations
GoMechanic
06.2020 - 12.2023
Area Ops & Service Manager
OMJAY EV LTD
02.2020 - 06.2020
Workshop Ops Manager
Bhandari Automobiles Pvt Ltd
06.2019 - 02.2020
Logistic Head - Business Operations
ASSOCIATED ROAD CARRIERS LTD
07.2018 - 06.2019
Logistic Zonal Head - Business Operations
GVK EMRI
12.2016 - 07.2018
Service Advisor
Topsel Toyota
11.2012 - 12.2016
Btech - Mechanical Engineering
Diploma - Automobile Engineering
Elite Polytechnic Institute
Higher Secondary - Science
Nagarukhra High School
Secondary -
Ghonja High School
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