Swadhina Ganguly
Kolkata
Summary
Human Resources professional with practical understanding of business needs. Highly effective at incorporating creative leadership skills to achieve business objectives. Direct projects that improve efficiency while meeting deadlines and budget requirements.
In fast-paced HR environment, developed strong analytical and problem-solving skills, along with effective communication and team collaboration. Looking to transition into new field where these transferrable skills can drive organizational success and enhance team performance. Focused on leveraging HR expertise to contribute to innovative and dynamic work settings.
Overview
2025
2025
years of professional experience
Work History
HR Generalist
- Response to employee issues and questions in a timely manner
- Update company job descriptions to reflect changing roles
- Met with all new hires to explain benefits, guidelines and procedures
- Redesigned employee handbook according to change in company policies
- Organizing induction program for new hires
- Continuous progress assessment & conducting TNI across departments
- Organizing employee engagement program and events in the organization
- Organizing Reward & Recognition program on monthly basis
- Maintaining Attendance & Leave management
- Annual appraisals & quarterly KRA review
- Hands on experience in CMMI/ ISO audits
Customer Success Head
Customer Success Head
12.2022 - Current
Customer Success Head
Webville Technologies
12.2022 - 11.2024
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Facilitated successful renewals through diligent relationship management and proactive issue resolution.
- Established system for tracking and measuring customer health scores, enabling proactive engagement with at-risk accounts.
Analyst Capability Development
Tech Mahindra
04.2021 - 07.2022
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments.
- Facilitated workshops on data visualization tools, enhancing team's reporting capabilities.
- Streamlined reporting processes, significantly reducing time required to generate insights.
- Enhanced customer engagement by analyzing behavior patterns and suggesting targeted marketing strategies.
Sr. Analyst Capability Development
Accenture
03.2020 - 09.2020
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders to identify business needs and data sources.
- Created dashboards to monitor and track key performance indicators.
- Created data models to support decision-making processes.
Consultant Communication Trainer
Wipro
07.2019 - 01.2020
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
- Conducted one-on-one coaching sessions, providing personalized strategies for improvement in communication techniques.
- Actively participated in professional development opportunities to stay current with industry trends and best practices for communication training.
Sr. Exc. Learning & Development
VotaryTech
11.2017 - 04.2019
- Direct personnel, training, and labor relation activities
- Advice managers on organizational policy matters and recommend needed changes
- Conduct orientation to foster positive attitude towards organizational objectives
- Identify staff vacancies and recruit, interview, and select applications
- Serve as a link between management and employees’ questions, and helping work-related problems to foster positive environment
- Created new incentive structure that improved employee morale and boosted performance
- Maintaining and coordinating with Administrative Dept
- Conduct Employee Engagement event ( R&R, Employee Recognition)
Soft Skill & Communication Trainer
Freelance
01.2016 - 10.2017
Consultant Communication Trainer
NIIT Uniqua
06.2015 - 12.2015
US IT Recruiter
11.2014 - 04.2015
Personality Development Faculty
Jetking Infotrain
08.2013 - 11.2014
Trainer for Direct Selling Client
Freelance
02.2009 - 05.2013
Tech Support
IBM Daksh
08.2006 - 01.2008
HR Associate
Convergys India
05.2005 - 04.2006
Education
Certificate - Behavioral & Soft Skill Training
TATA Group
Certificate - Mother& Child Care
Mahindra Retail
Certificate - Computing
Datasoft
01.2003
Bachelor - ARTS & Humanities
Viswa Bharati University
01.1998
Skills
- Talent Acquisition
- Training & Development
- Organization Development
- New hire training
- Induction Program & Orientation
- Personal Record Maintenance & Onboarding
- Employee Relations
- Client Servicing & Account Management
- Maintaining Employee Lifecycle
- Project & Process Management
Accomplishments
- Coordination & monitoring of core values in the organization
- Ensure safety of women employee and equal opportunity provider along with diversity
- Reduced employee turnover by 20% through implementation of new incentive program and bonus structure.
- Improved paperwork processing time by 50% streamlining submission process
- Reduced budget per year by recognizing structure to eliminate unnecessary positions
- Implemented continuous learning program (classroom & online)
- Handle complete L&D initiatives as single contributor
Languages
Bengali
Hindi
English
Timeline
Customer Success Head
Webville Technologies
12.2022 - 11.2024
Customer Success Head
Customer Success Head
12.2022 - Current
Analyst Capability Development
Tech Mahindra
04.2021 - 07.2022
Sr. Analyst Capability Development
Accenture
03.2020 - 09.2020
Consultant Communication Trainer
Wipro
07.2019 - 01.2020
Sr. Exc. Learning & Development
VotaryTech
11.2017 - 04.2019
Soft Skill & Communication Trainer
Freelance
01.2016 - 10.2017
Consultant Communication Trainer
NIIT Uniqua
06.2015 - 12.2015
US IT Recruiter
11.2014 - 04.2015
Personality Development Faculty
Jetking Infotrain
08.2013 - 11.2014
Trainer for Direct Selling Client
Freelance
02.2009 - 05.2013
Tech Support
IBM Daksh
08.2006 - 01.2008
HR Associate
Convergys India
05.2005 - 04.2006
Certificate - Mother& Child Care
Mahindra Retail
Certificate - Computing
Datasoft
Bachelor - ARTS & Humanities
Viswa Bharati University
HR Generalist
Certificate - Behavioral & Soft Skill Training
TATA Group
Early Career Experience
- Freelance Soft Skill & Communication Trainer, 01/01/16, 10/31/17
- Consultant Communication Trainer, NIIT Uniqua, 06/01/15, 12/31/15
- US IT Recruiter, 11/01/14, 04/30/15
- Personality Development Faculty, Jetking Infotrain, 08/01/13, 11/30/14
- Freelance Trainer, 02/01/09, 05/31/13
- Tech Support, IBM Daksh, 08/01/06, 01/31/08
- HR Associate, Convergys India, 05/01/05, 04/30/06
Similar Profiles
Maria UrsMaria Urs
Career Break for Child Care at NACareer Break for Child Care at NA
Anna KrutekAnna Krutek
Dolce Violin Ensemble at NADolce Violin Ensemble at NA
Megan SaucedoMegan Saucedo
Planned Career Break at NAPlanned Career Break at NA