Swagat More
Content Morderator
Mumbai,MH
Summary
- Client-facing professional with experience across aviation operations, security supervision, customer service, and incentive-based sales, working in high-pressure and regulated environments.
- Proven ability to communicate effectively with diverse stakeholders, including passengers, customers, internal teams, senior officials, and external agencies.
- Strong background in incentive-based B2C sales, including consultative calling, needs discovery, objection handling, upselling, and closing conversations against defined KPIs.
- Demonstrated leadership and people management skills, including team supervision, training, performance evaluation, scheduling, and workflow optimization.
- Experienced in problem-solving, conflict resolution, and service recovery, ensuring customer satisfaction while maintaining compliance and quality standards.
- Highly disciplined and process-oriented professional with strengths in reporting, documentation, risk assessment, and cross-functional coordination.
- Known for adaptability, professionalism, and a results-driven mindset, with the ability to learn quickly and transition skills across industries.
Overview
10
10
years of professional experience
3
3
Certifications
3
3
Languages
4
4
years of post-secondary education
Work History
Content Moderator
Accenture Services Private - Snapchat
Navi Mumbai, MH
03.2025 - Current
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Promoted from handling public content reports to a Tier 2 Trust
and Safety role, ensuring adherence to community guidelines on a
social media platform. - Managed the review and moderation of user-generated content,
including interactive camera lenses, ensuring compliance with
community standards. - Worked closely with internal and client teams, addressing content
concerns and implementing effective solutions to improve content
safety. - Identified workflow improvements, optimizing processes for
greater efficiency and quality control.
Inbound Sales Associate
Accenture Solutions Private - Verizon
Mumbai, MH
07.2024 - 01.2025
- Executed incentive-based B2C sales through high-volume inbound and outbound calling, promoting Verizon products and services.
- Conducted needs discovery by asking structured questions to understand customer usage, pain points, and budget considerations.
- Presented value-driven solutions, clearly explaining plans, pricing, features, and benefits to influence purchase decisions.
- Actively handled sales objections related to cost, contract terms, and service concerns, improving conversion and retention outcomes.
- Worked against daily and monthly sales KPIs, including conversions, call quality, and customer satisfaction metrics.
- Identified upsell and cross-sell opportunities, contributing to incremental revenue generation.
- Maintained accurate customer records, sales notes, and follow-up actions in internal systems to support pipeline visibility and reporting.
- Built rapid rapport with customers, demonstrating strong persuasion, negotiation, and closing skills
Airline Supervisor
Air India
11.2018 - 11.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Cultivated strong relationships with passengers through consistent communication and excellent service delivery.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
- Promoted a culture of safety awareness within the organization by organizing events and awareness campaigns highlighting best practices for personal protection while onsite.
- Developed and implemented strategies to prevent and respond to security incidents.
- Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
- Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
Airline Security Agent
Air India
08.2015 - 08.2018
- Provided excellent customer service while maintaining vigilance for suspicious behavior or activities within the premises.
- Collaborated with local law enforcement agencies during investigations and emergency situations for efficient response.
- Demonstrated adaptability while working in various settings such as retail stores, corporate offices, events, or transportation hubs.
- Ensured compliance with regulatory standards by enforcing property rules consistently among all individuals present onsite.
- Utilized advanced technology tools like metal detectors or X-ray machines effectively to screen incoming packages or individuals entering facilities.
- Conducted thorough risk assessments for events and venues, implementing tailored security plans to mitigate potential threats.
- Documented incident reports accurately to support management decisions and external investigations as needed.
- Provided high level of security for crew and passengers on U.S. domestic and international flights.
- Assisted in the development and implementation of security policies, procedures, and protocols to improve overall safety.
- Established strong relationships with clients by addressing their concerns promptly and professionally regarding security matters.
- Trained new security agents on company policies, procedures, and best practices, ensuring consistent performance across the team.
- Addressed workplace violence incidents swiftly by de-escalating situations and coordinating with appropriate authorities when required.
- Responded to various security incidents, providing immediate assistance and escalating issues when necessary.
- Maintained confidentiality while handling sensitive information related to client assets or personnel information.
- Supported loss prevention efforts by identifying shoplifting suspects through keen observation skills.
- Improved overall site security with timely identification of vulnerabilities through detailed inspections and audits.
- Managed access control systems, ensuring only authorized personnel entered restricted areas within the facility.
- Maintained a safe environment for staff and customers through proactive surveillance of potential threats.
- Reduced theft incidents by implementing strict access control measures for employees and visitors.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to Passengers.
Education
Post Graduation Diploma In Management - Operations Management And Supervision
Welingkers Institute Of Management
Mumbai 04.2001 -
Bachelors Of Commerce - Marketing Management And Research
Y.C.M.O.U
Nashik, India 06.2009 - 10.2013
Skills
Staff Management
Certification
Basic Aviation Security
Swimming, Martial Arts, Gym
Intermediate level swimmer, Can Swim Olympic size pool with ease.
National Level Karate Fighter.
Regular Gym goer.
Timeline
Content Moderator
Accenture Services Private - Snapchat
03.2025 - Current
Inbound Sales Associate
Accenture Solutions Private - Verizon
07.2024 - 01.2025
X-BIS
10-2019
Airline Supervisor
Air India
11.2018 - 11.2020
Dangerous Goods Regulation
03-2017
Basic Aviation Security
10-2015
Airline Security Agent
Air India
08.2015 - 08.2018
Bachelors Of Commerce - Marketing Management And Research
Y.C.M.O.U
06.2009 - 10.2013
Post Graduation Diploma In Management - Operations Management And Supervision
Welingkers Institute Of Management
04.2001 -