SWAGAT SINHA
Medical Claims Analyst
New Delhi
Summary
Dynamic and results-oriented professional with 35 months of experience across three organizations. Skilled in leveraging expertise to drive operational excellence and deliver impactful solutions. Passionate about continuous learning and embracing new skills to stay at the forefront of industry trends. Adept at collaborating with cross-functional teams and adapting to evolving challenges, I am committed to contributing innovative ideas and achieving organizational goals.
Overview
3
3
years of professional experience
Work History
CREDIT ANALYST
R1 RCM
04.2024 - 09.2025
- Work on patient claim to review and resolve overpayment.
- Call Insurance and gets involve in client calls.
- Adjust and refund Insurance and patient payments.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
Customer Advisor
Concentrix
02.2023 - 01.2024
- Handling Uber clients through chat and email.
- We have to solve the tickets that the client have raised through Bliss NXT and using the tool of Jira service management.
Customer Support Associate
Teleperformance
04.2022 - 12.2022
- Handling queries related to the Amazon process.
- Answering customer queries related to customer's order.
- Used to handle tickets and raise the requests via CSC tools.
- Used to handle escalation calls as well.
Education
BA (Honors) - public administration
IGNOU
12th - Arts
K. V . No.2
10th - undefined
K.V No.2
Skills
- Team handling
- Quick adapter
- Customer service
- Good listening skills
- Critical thinking
- Data management
- Payment reviewer
- Basics of Microsoft word, excel
- Risk assessment
- Report analysis
- Information verification
- High risk account reviews
- Statement review
- Data compilation
- Quantitative analysis
Timeline
CREDIT ANALYST
R1 RCM
04.2024 - 09.2025
Customer Advisor
Concentrix
02.2023 - 01.2024
Customer Support Associate
Teleperformance
04.2022 - 12.2022
12th - Arts
K. V . No.2
10th - undefined
K.V No.2
BA (Honors) - public administration
IGNOU
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