SWAGATA BANERJEE
Kolkata
Summary
I want to excel in this field with hardwork ,perseverance and dedication Compassionate Care Coordinator with comprehensive experience in managing patient care plans and liaising with healthcare professionals to ensure optimal outcomes. Expertise in coordinating resources, streamlining processes, and maintaining accurate records to support patient recovery and wellbeing. Strong communicator with talent for building trust and rapport with patients and their families. Consistently delivers high-quality care while maintaining compliance with all regulatory standards.
Overview
8
8
years of professional experience
Work History
Care Coordinator in Service Excellence Department
R N TAGORE HOSPITAL
Kolkata, west bengal
10.2021 - Current
As a Service Excellence staff in a hospital,I likely focused on enhancing patient experiences.
- Improved patient satisfaction scores through feedback collection and service improvements
- Sreamlined processes to reduce patient wait times
- Collaborated with clinical teams to address patient cncern
- Implemented patientcentric initiatives,such as patient feedback systems or family support programs
- Analysed patient feedback data to identify areas for improvement.
In the Department of ‘Operations’
DCDC KIDNEY CARE AT RUBY GENERAL HOSPITAL
Kolkata
07.2019 - 08.2019
In Patient Service Department
AMRI HOSPITALS
Dhakuria
01.2019 - 03.2019
M.R.BANGUR HOSPITAL
10.2018 - 10.2018
Education
Post graduate diploma - Human Resources Management
St. Xavier's college
Kolkata, WB2025
Master - Hospital Administration
NSHM College of Management & Technology
Kolkata01.2020
Calcutta university - English(Hons)
Charuchandra college
01.2018
WBCHSE (XII) - Science
Swami Pranabananda Vidyapith
01.2015
WBBSE (X) - Eng,Maths,Bengali,sci
Swami Pranabananda Vidyapith
01.2013
Skills
- Proficient in computer operations
Expertise in MS Word
PowerPoint design capabilities
Personal Information
Date of Birth: 25th july 1996
Marital Status:Single
Father's Name: Mrinal Kanti Banerjee
Father's Occupation:Service(Central Goverment)
Permanent Address:186,Motilal Gupta Road,Kolkata-700082
Hobbies and interests
- Passionate dancer with experience in classical odissi dance form and contemporary
Timeline
Care Coordinator in Service Excellence Department
R N TAGORE HOSPITAL
10.2021 - Current
In the Department of ‘Operations’
DCDC KIDNEY CARE AT RUBY GENERAL HOSPITAL
07.2019 - 08.2019
In Patient Service Department
AMRI HOSPITALS
01.2019 - 03.2019
M.R.BANGUR HOSPITAL
10.2018 - 10.2018
Post graduate diploma - Human Resources Management
St. Xavier's college
Master - Hospital Administration
NSHM College of Management & Technology
Calcutta university - English(Hons)
Charuchandra college
WBCHSE (XII) - Science
Swami Pranabananda Vidyapith
WBBSE (X) - Eng,Maths,Bengali,sci
Swami Pranabananda Vidyapith