SWAGATA MAITI
Kolkata
Overview
5
5
years of professional experience
Work History
Sales Associate
OPENHOUSE TECHNOLOGIES PRIVATE LIMITED
12.2023 - Current
- Executed outbound calls to educate parents about extracurricular programs for children ages three to thirteen.
- Achieved sales targets through effective promotion of subscription-based activities during calls.
- Conducted regular follow-ups on customer inquiries to ensure satisfaction and retention.
- Maintained accurate data records using CRM software to enhance management efficiency.
Senior Inside Sales Manager
SIMPLILEARN SOLUTIONS PRIVATE LIMITED
09.2022 - 11.2023
- Conducted B2C sales through outbound calls to prospective customers.
- Educated professionals about online certification programs offered by Simplilearn.
- Executed on-call sales of various online certification courses.
- Engaged with potential clients to promote course offerings effectively.
Business Development Associate
URBAN COMPANY
06.2021 - 08.2022
- Onboard new partners to drive business growth.
- Scheduled partner screening and training sessions to ensure readiness.
- Persuaded partners to purchase product kits through effective presentations.
- Maintained accurate data records for performance tracking.
- Resolved partner queries to enhance satisfaction and engagement.
Digital Officer
TELEPERFORMANCE
08.2020 - 04.2023
- Conducted outbound calls to engage customers and promote products.
- Managed relationships with existing customers to facilitate personal loan sales.
- Sold general insurance products to enhance customer portfolios.
- Executed upselling and cross-selling strategies to maximize revenue opportunities.
Education
PGPIBM + MBA -
Bengal Institute of Business Studies
01.2021
B.A -
Sundarban Mahavidyalaya
01.2018
XII -
Sundarban Adarsha Vidyamandir
01.2015
X -
Taranar Shree Narayanpur Kangal Smriti Vidyamandir
01.2013
Skills
- Communication
- Customer relationship management
- Sales techniques
- CRM software
- Lead generation
- Upselling strategies
- Follow-up strategies
- Business development
- Microsoft excel/Google sheet
- Confidence
- Problem solving ability
- Customer Service
Hobbies and Interests
- Cooking
- Going for long rides and drives
- Mobile Photography
Personal Information
- Date of Birth: 10/15/98
- Gender: Female
Languages
Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Timeline
Sales Associate
OPENHOUSE TECHNOLOGIES PRIVATE LIMITED
12.2023 - Current
Senior Inside Sales Manager
SIMPLILEARN SOLUTIONS PRIVATE LIMITED
09.2022 - 11.2023
Business Development Associate
URBAN COMPANY
06.2021 - 08.2022
Digital Officer
TELEPERFORMANCE
08.2020 - 04.2023
PGPIBM + MBA -
Bengal Institute of Business Studies
B.A -
Sundarban Mahavidyalaya
XII -
Sundarban Adarsha Vidyamandir
X -
Taranar Shree Narayanpur Kangal Smriti Vidyamandir