Swagata Mukherjee
Manager 1
Kolkata
Summary
Results-driven Management Professional experienced in leading teams to success through effective collaboration and operational efficiency. Achieved measurable outcomes by focusing on strategic planning and process improvement while fostering a culture of accountability. Committed to leveraging skills and innovative thinking to contribute to organizational development and management.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Manager 1
Amazon
06.2022 - 12.2024
- Worked as Manager 1 in Amazon from June 2022 till December 2024..
- Fostered teamwork, open communication, and employee recognition initiatives to promote a positive work environment.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Conducted regular progress reviews with team members to identify improvement areas and guide career development.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Analyzed performance data to identify trends, facilitating informed decision-making for process improvements
- Assisted in recruitment to build a team of top performers.
- Mentored junior staff on best practices and facilitated professional development opportunities.
Quality Auditor
Amazon
05.2021 - 05.2022
- Worked as Quality Auditor from May 2021 to June 2022.
- Conducted audits ensuring compliance with quality standards and regulatory requirements, leading to enhanced operational integrity.
- Developed and implemented quality control procedures, resulting in improved operational efficiency.
- Collaborated with cross-functional teams to identify process improvements, optimizing workflows and increasing team effectiveness.
- Trained staff on quality assurance protocols and best practices for consistency in output.
- Led initiatives to streamline documentation processes, increasing accuracy and reducing errors.
Senior Associate
Amazon
05.2017 - 05.2021
- Joined Amazon as Senior Associate in 2017.
- Resolved seller-specific queries, enhancing seller experience and contributing to overall satisfaction.
- Mentored junior staff, guiding them on best practices and supporting their professional development.
- Managed multiple competing priorities, ensuring exceptional results for clients and the organization.
Senior Associate
Wipro
01.2014 - 01.2017
- Served as Senior Associate in healthcare domain at Wipro for 3 years (2014 - 2017)
- Led cross-functional teams to streamline operational processes and enhance overall efficiency.
- Developed and implemented best practices for inventory management, reducing discrepancies and improving accuracy.
- Mentored junior associates, fostering skill development and promoting a culture of continuous improvement.
Education
BA - English Honors
Calcutta University
Kolkata12th - Science
Shri Shikshayatan School
Kolkata, India10th -
Shri Shikshayatan School
Kolkata, IndiaSkills
Team Leadership
People Management
Team development
Decision-making
Continuous Improvement
Conflict Resolution
Coaching
Documentation and reporting
Effective communication
Interpersonal influence
Communication skills
Flexibility and adaptability
Interests
Solving IQ from internet, Interacting with people, Swimming
DECLARATION
I hereby declare that all the statements made above are true, complete and correct to the best of my knowledge and belief.
PERSONAL PROFILE
- Name : Swagata Mukherjee
- Father’s Name : Supriya Mukherjee
- Mother’s Name : Kalpana Mukherjee
- Nationality : Indian
- Marital Status : Married
- Date of Birth : 13th, October, 1990
- Languages Known : English, Hindi & Bengali
Timeline
Manager 1
Amazon
06.2022 - 12.2024
Quality Auditor
Amazon
05.2021 - 05.2022
Senior Associate
Amazon
05.2017 - 05.2021
Senior Associate
Wipro
01.2014 - 01.2017
BA - English Honors
Calcutta University
12th - Science
Shri Shikshayatan School
10th -
Shri Shikshayatan School