Swagatika Dash

Client Relation Management

• Provided timely responses to customer enquiries, requests, and complaints.
• Resolved complex issues between customers and internal teams in a timely manner.
• Organized promotional events to introduce new products or services to existing clients.
• Advised senior management on best practices related to client relationship management.

Business Development

• Identified new business opportunities through research and analysis of client needs.
• Facilitating business by various meetings in banks and distribution houses.
• Following up and doing meetings with various corporate houses for ensuring business with us.
• Co-ordination with the sales team as and when there is any external business meetings.

Administrative Activities

• Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction.
• Communicating with registrars like CAMs and branch members on new processes.
• Participated in training sessions with staff members on topics related to client relationship management.
• Implemented initiatives designed to improve operational efficiency within the team.

Area Of Exposure

• Managed the day-to-day operations .
• Analyzed data to identify areas of improvement in processes and procedures.
• Facilitated effective communication between departments to ensure alignment with organizational goals.
• Ensured compliance with applicable regulations and standards within the industry.