Swagatika Mohanty

Bed Bath & Beyond Inc is an American chain of domestic merchandise retail stores. It operates many stores in the United States, Canada, and Mexico.

Projects Done: RDC 3PL, ORDC, Supply chain control Tower

BA & QA Responsibilities:.

• Acted as liaison between IT, Stakeholders, and other vendors to gather, document and analyze detailed business/system/product requirements.
• Working for distribution IT team and have participated in discovery, planning, design and testing phases of application development for ongoing applications.
• Responsible for all developments and enhancements, configuration and testing of Supply chain tool for Manhattan WMi - PKMS and Order management system- JDA and documenting configurations and changes.
• Documenting business requirement documents, functional specifications, user stories, and graphical flow diagrams.
• Supporting Project and Program Managers to ensure that projects are delivered on time.
• Supported leadership team with reporting, analysis and business presentations to inform divisional strategies
• Conducting weekly sprint planning meeting with developers and quality assurance analysts to review user story, assign story points and assign cards to respective sprint.
• Expertise in analysis, planning, time management, change requests and communicating with stakeholders.
• Involved in preparing Test planning, Test effort estimation, Test strategy, Test Scenarios, and Test scripts in JIRA.
• Effectively interacted with internal departments regarding software defects and functionality issues, working closely to develop innovative solutions.
• Executed all levels of testing (System, Integration, functional and Regression) of SC Tool Manhattan WMi.

Projects Done: Warehouse Management System, GDS Outbound, Zwing API integration

BA & QA Responsibilities:.

• Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
• Responsible for developments and enhancements of Supply chain tool for Ginesys retail management and documenting configurations and changes.
• Prepared graphical depictions of use cases activity diagrams, and workflow diagrams in MS VISIO.
• Involved in preparing Test planning, Test effort estimation, Test strategy, Test Scenarios, and Test scripts in MS TFS.
• Executed all levels of testing (System, Integration, Functional, Regression, Database, and API) of SC Tool Ginesys Retail management.
• Involved in Reporting of Defects in defect tracking tool TFS, Mantis and followed up for fixes.

Projects Done: MyBodega.online, Liquor world, Live shop

BA & QA Responsibilities:.

• Planned, prioritized, and managed project scope and product feature backlog and development of requirements and user stories where appropriate.
• Owned project schedule and met all feature deadlines by proactively identifying and mitigating any engineering roadblocks.
• Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
• Carried out tests to identify, report and repair issues such as bugs and glitches.

Projects Done: Xome.com, Speakaboos.com, Expedia.com, Desigual.com

Responsibilities:.

• Experienced in different mobile application testing and Web application testing.
• Developed test scripts utilizing comprehensive business requirements, functional documentation, and processes.
• Collaborated with developers and product owners to stay current on product features and intended functionality.
• Identified and tracked defects with software application and supported developers in resolving problems by completing additional tests.
• Performed Regression testing, exploratory testing, usability and localization testing, Performance testing.
• Participated in weekly meetings with IT department

Projects Done: Mybazaars.in, Mhdiary.in

Responsibilities:.

• Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
• Defined, created, and controlled testing environments for successful software deliverables.
• Carried out tests to identify, report and repair issues such as bugs and glitches.
• Interacted with development team to resolve issues in applications and make sure high- quality products are delivered.
• Executed all levels of testing (System, Integration, functional and Regression).

Responsibilities:

• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
• Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
• Recorded Problems and assigned priority in BMC Remedy tool.

Responsibilities:

• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Escalated complaints of customers to concern department.
• Provided bill clarification to post-paid customers.
• Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions