Swagatika Patnaik
Project Management
Bhubaneswar,Odisha
Summary
Expertise is leading and mentoring diverse cross functional teams that deliver consistently on agreed business targets through constant re-engineering of processes from last 18Yrs. A catalyst for change and can step into unknown scenarios, challenge the status quo and build relationships necessary to achieve success aligned with the organization’s objectives. 18+ Yrs. Experiences in IT industry with wide range of experience in multiple tracks
Overview
5
5
years of professional experience
15
15
years of post-secondary education
Work History
Technology Lead
Infosys
3 2012
- Support project in managing resource by monitoring on boarding and off-boarding release in project via Resource Management
- Maintain rights of stakeholder for project according to their role and responsibility
- Managing and maintaining Cost and revenue tracker
- Monitor and report on project traction and progress and coordinate with managers on project deliverable and development
- Support Project Owner and Project Leader on resource availability and facilitate drive process flow.
- Raise request in Resource gathering system as per skill set and competencies of resource
- Knowledge of project commercial management and contract management system
- 17 years of progressive experience in IT with emphasis on leading Automation and Manual testing teams, currently leading 3000 member distributed teams spread across, India and US
- Good experience in Requirements Gathering and Analysis, Business Process Analysis and Use Case Documentation
- (BRD's) in US Health insurance as Business Analyst
- Quality Assurance, Manual Testing, Automated Testing, System Testing on Web and Client/Server based applications
- Expertise in Agile methodologies, S/W Lifecycle Models and Software testing concepts
- Hands on experience on SFDC business flow testing
- Worked on Duck creek testing via DATA tester for Property and Casualty segments with different coverages
- Responsible for Planning, Estimations, Budgeting, Staffing Resources, Managing & stabilizing large strategic/complex projects, and always ensured On-Time delivery and defect free deliverables
- Good experience in preparing Test Plans, Test Strategy and Test summary reports, Status Dashboards as part of Test management activities
- Expertise in Functional/Nonfunctional, STLC, Web based, Database Testing, Mainframe testing
- A versatile experience of managing multiple Developmental Support & Testing Projects in unique domains like Banking/financial services, Life Insurance, US P&C and US Healthcare by performing different roles of Test Lead/Business Analyst for different assignments
- Ability to define and present metrics that help to illuminate project specific and organizational specific quality goals
- Good experience in Requirements Gathering and Analysis, Business Process Analysis and Use Case Documentation
- (BRD's) in US Health insurance domain as Business Analyst
- Strong teamwork skills and ability to communicate with all management levels
- Testing anchor for all Process Adherence and Compliance check related activities including internal and external audits.
Test Engineer
IBM
08.2010 - 01.2012
ASE/PMO
TCS (Tata Consultancy Services)
03.2010 - 08.2010
QA Analyst
DISCOVERTURE SOLUTIONS (now Mindtree)
11.2006 - 03.2010
Education
B.Tech - Electronics & Telecommunication
Eastern Academy of Science & Technology
Bhubaneswar 09.2002 - 10.2006
Senior Secondary - Science
CBSE Board (Science Stream) - Buxi Jagabandhu English Medium School (BJEMS)
Bhubaneswar 06.2000 - 02.2002
Secondary -
CBSE Board - Buxi Jagabandhu English Medium School
Bhubaneswar 01.1991 - 03.2000
Skills
Language SQL
Operating System Windows (9x/2000)
Tools Quality Centre, Test Director, Toad, Rapid SQl, Mainframes, Postman
MS Technologies Microsoft Office, Excel, SharePoint
Domain Expertise Health Care, Life Insurance, Banking (Credit Cards), P&C insurance
Day to day activities allocation and de-allocation of resources as per the management
People management and orientation program executions
Heading the resource planning for North America region projects of headcount of 1000 employees
Learning and Development plan
Subcon and lateral project specific hiring
Vendor management
Team & client management, quality management, checks and assurance within the process
Maintain and manage the resource tracker for the project
Good understating of AML, KYC, due diligence
Raise request in Resource gathering system as per skill set and competencies of resource
Work instructions for respective processes
Impressive verbal and written communication skills
Excellent analytical and problem-solving skills
Having a sound knowledge of MS power point, MS word and MS excel
Strategic Planning
Cost reduction and Containment
Manual Testing ( xml, web testing, SFDC testing and Duck Creek - data testers )
Project Management
Training and Deployment
Part of the DC level initiative and organizing the leadership teams at central level
Accomplishments
- Well Versed with Design Thinking technique
- Insta awards for years 2014, 2015 and 2019, 2021
- Earned appreciations from the client for optimizing quality deliverables and successfully delivering the project within the stipulated time
- Stress Management
- Bagged the Infosys Internal Award in 2014
- Multiple client appreciation for deliverables and the process being followed
- Worked as POSITRON - mental healing counsellor
Projects
Cybersecurity - North America Voya-INS- Annuity Services . (SFDC) Concord Group Of Insurance- Property and Casualty. (DuckCreek) Aetna-INS- Claims Module.- Mainframe Amex-Payment Module Walmart- Pick Up Today- Backend storage module.- POS Vodafone-Italy- Offers Module Directv -Offers module Customer Program Management (CPM)- Loyalty One
Timeline
Test Engineer
IBM
08.2010 - 01.2012
ASE/PMO
TCS (Tata Consultancy Services)
03.2010 - 08.2010
QA Analyst
DISCOVERTURE SOLUTIONS (now Mindtree)
11.2006 - 03.2010
B.Tech - Electronics & Telecommunication
Eastern Academy of Science & Technology
09.2002 - 10.2006
Senior Secondary - Science
CBSE Board (Science Stream) - Buxi Jagabandhu English Medium School (BJEMS)
06.2000 - 02.2002
Secondary -
CBSE Board - Buxi Jagabandhu English Medium School
01.1991 - 03.2000
Technology Lead
Infosys
3 2012