Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Projects
Languages
Personal Information
Affiliations
Timeline
Generic
SWAGATIKA SAHOO

SWAGATIKA SAHOO

Bangalore

Summary

A professional having more than 8+ years of experience in banking sector as Deputy Manager & Asst. Manager in Operations and CRE (Sr.) Executive), and Teller- General Banking Operation, seeking an opportunity for an organization of repute. To ensure more wallet share for the customers to avoid the devaluation of securities. To do the entire preferred banking process, from approaching a customer to filling out the Account Opening Form (AOF) and vice versa, the preferred banker has 1,200 clients. Managing relationships to improve the relationship value of existing customers. Ensuring products for the customers according to their requirements. Maintain and deepen the relationships with the customers. Cross-sell products and services to both new and existing customers as per their lifestyle, risk profiling, and requirements. Ensure compliance with the bank requirements. Maintain regular contact with clients. Proficient in developing and streamlining systems, with a proven ability to enhance operational effectiveness and meet operational goals within the cost, time, and quality parameters. Knowledge of creating innovative solutions, optimizing technology use, formulating business continuity plans, identifying, and adopting emerging trends to achieve organizational objectives and profitability norms. An enterprising leader with proven abilities in leading teams toward the achievement of organizational goals and industry best practices. An effective communicator with excellent relationship-building and interpersonal skills. Strong analytical, problem solving & organizational abilities. Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation. Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities. Passionate Deputy Manager with superb customer service and leadership talents. Adept in investigating and handling customer issues and complaints. Strong skills in budgeting and adhering to performance metrics. Results-driven Deputy Manager known for high productivity and efficient task completion. Specialize in team leadership, operational management, and strategic planning. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and effective team coordination. Experienced Deputy Manager with in-depth knowledge of sales strategies, scheduling, recruitment, money handling and employee relations. Gifted leader with strong communication skills and team player mentality. Consistently achieve high level of personal integrity with strong commitment to personal growth. Pursued continuous development opportunities to advance expertise and enhance support for internal and external customers. Driven leader with excellent problem-solving, decision-making and conflict resolution skills. Analytical and results-focused in addressing organizational issues and implementing corrective actions. Organized Deputy Manager with strong leadership, customer service and sales expertise. Proficient in scheduling, merchandising, cash handling and inventory management. Trustworthy, reliable and always professional.

Overview

8
8
years of professional experience

Work History

Deputy Manager (VRM)

HDFC Bank
03.2024 - Current
  • Assist in the corporate and retail banking business process, and settle loans, including collateral management.
  • Ensure adherence to regulatory and control limits.
  • Onboard new customers to the core banking systems, and help with customer exits.
  • Report on the work status.
  • Created processes for handling customer complaints effectively.
  • Oversaw budgeting responsibilities, reducing costs and increasing margins.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Prepared monthly progress reports detailing achievements against set targets.
  • Maintained records of all operational activities for future reference.
  • Evaluated individual and team business performance and identified opportunities for improvement.

Deputy Manager (Wealth and Trade)

ICICI Bank
01.2023 - 01.2024
  • Assist in the corporate and retail banking business process, and settle loans, including collateral management.
  • Ensure adherence to regulatory and control limits.
  • Onboard new customers to the core banking systems, and help with customer exits.
  • Report on the work status.
  • Created processes for handling customer complaints effectively.
  • Oversaw budgeting responsibilities, reducing costs and increasing margins.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Planned and led team meetings to review business res
  • Guided client decisions based on tax or other financial benefits to help each reach desired goals.
  • Conducted financial analysis of clients' portfolio to identify and recommend appropriate investment strategies.
  • Recommended strategies to clients to help achieve financial goals.
  • Implemented financial plans and insurance strategies specifically tailored to client's financial goals.

SDA-CASH (Assistant Manager)

RBL Bank
01.2022 - 12.2022
  • Handle cash, couriers and security.
  • Manage ATMs and cash vaults.
  • Monitor transactions and check for signs of money laundering.
  • Input data.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Ensured compliance with regulatory requirements and industry standards.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Assigned work and monitored performance of project personnel.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Evaluated individual and team business performance and identified opportunities for improvement.

CRE (Senior Executive)

Jana Small Finance Bank Ltd.
08.2019 - 12.2021
  • Ensure that the data used by risk teams is accurate and complete.
  • Clean data, and populate databases with consistent data.
  • Created and maintained relationships with key stakeholders.
  • Coordinated cross-functional teams to deliver high quality results within tight timelines.
  • Handle cash, couriers, and security.
  • Manage ATMs and cash vaults.
  • Monitor transactions, and check for signs of money laundering.
  • Input data.

Teller-General Banking Operation

IndusInd Bank Ltd.
01.2017 - 07.2019
  • Handle cash, couriers and security.
  • Manage ATMs and cash vaults.
  • Monitor transactions and check for signs of money laundering.
  • Input data.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Ensured compliance with regulatory requirements and industry standards.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Assigned work and monitored performance of project personnel.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Verified amounts and integrity of every check or funds transfer.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Reported daily averages and shortages to operations department.
  • Performed special services for customers, ordering bank cards and checks.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.

Education

Master of Arts - Education

Utkal University
Bhubaneswar
01.2019

Bachelor in Arts - Education

Debray College
Bhubaneswar, Khordha
01.2016

+2 Arts -

City Women's College
Bhubaneswar
01.2013

Matriculation -

Satya-Sai High School
Bhubaneswar
01.2011

Skills

  • Financial analysis
  • Cost analysis and savings
  • Loan settlement
  • Customer onboarding
  • Process improvement
  • Relationship building
  • Organizational skills
  • Administration and reporting
  • Financial reporting
  • Goal setting
  • Cost reduction
  • Operations management
  • Performance reviewing
  • Analytical skills
  • Regulatory compliance
  • Data management
  • Customer service
  • Risk assessment
  • Operational efficiency
  • Business development
  • Problem resolution
  • Tally ERP
  • Ms Office
  • Data validation
  • Advance conditional formatting

Extracurricular Activities

3 Month vocational training Programme on Office Administration at ICICI Academy for Skills at Bhubaneswar. Attended State Level Parade at St. John Ambulance. Attended State Level Parade at Red Cross, Bhubaneswar. Awarded Prizes for Debate competition in Inter College Level.

Projects

Worked as an interned teacher in schools and colleges and has experience in teaching the students. Having an own tutorial since 1 year.

Languages

  • Odia
  • Hindi
  • English

Personal Information

  • Date of Birth: 01/07/1996
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Unmarried

Affiliations

  • Participation in sports, such as varsity, JV, or club teams, is important. If you're a team captain, make sure to note that as well

Participation in school events or productions, such as theater performances, choir, band, orchestra, or dance ensembles

Involvement in academic or subject-related clubs, such as Model United Nations, Science Olympiad, or Math Team,

State-level recognition, like being selected for the All-State Band or Orchestra, or being named a state finalist in a competition

. National awards or recognition, including winning a prestigious scholarship like Coca-Cola Scholars, earning a Gold or Silver Congressional Award, or being named a National Merit Scholar

Timeline

Deputy Manager (VRM)

HDFC Bank
03.2024 - Current

Deputy Manager (Wealth and Trade)

ICICI Bank
01.2023 - 01.2024

SDA-CASH (Assistant Manager)

RBL Bank
01.2022 - 12.2022

CRE (Senior Executive)

Jana Small Finance Bank Ltd.
08.2019 - 12.2021

Teller-General Banking Operation

IndusInd Bank Ltd.
01.2017 - 07.2019

Master of Arts - Education

Utkal University

Bachelor in Arts - Education

Debray College

+2 Arts -

City Women's College

Matriculation -

Satya-Sai High School
SWAGATIKA SAHOO