Swahom Dutta

• Part of Invoicing & Client Onboarding team responsible for Setup process & invoicing the customer .
• Involved in preparation of management reports & team reports
• Driving the team members towards the business goals, quality improvement and career growth
• Involved in weekly calls with higher management to discuss on the achievement & challenges in the process
• Involved in preparation of SOPs & updating the existing SOPs wherever applicable
• Driven the team in process improvement ideas
• Conducted regular one-on-ones and team meetings to analyze the challenges
• Involved in quality audits and ensure 100% quality success in every quarter
• Involved in Error Analysis and conducting sessions to discuss on the corrective & preventive action plan
• Involved in detailed analysis of process controls & risk involved in every sub process

• Part of Contracts Management team responsible for Ordering Document Process.
• Responsible for improving customer experience through the following tactics: mentoring, directing, supervising overall functions
• Validate all aspects of contract packages for accuracy and compliance with Oracle's Business Practices and Consulting Business Approvals/Process while maintaining customer satisfaction and responsiveness.
• Ensured team reach the target of month end closing, queries, escalations and statement on time.
• Provide expert guidance to sales on Oracle policies, as they relate to specific contract terms in a current deal.
• Part of the core member team during quarter close cycles to lead and execute complex, and critical and high monetary Order to Cash transactions

• Extracting various kinds of Client Accounting Reports on a monthly, quarterly basis from respective ERP.
• Retrieving invoices from P2P as per the client requirements.
• Presenting/packing all the financial data in PPT and sending them to clients.
• Involved in Lease Extractions, Lease Setup, Lease Termination,
• Involved in Bank Reconciliations
• Trial Balance Reviews, Raising Service charges and Credit Control Reports
• Involved in the payment processing once we receive the approval from Clients.
• Involved in Invoice processing for the Dutch Customers.