Summary
Overview
Work History
Education
Skills
Projects
Websites
Awards
Timeline
Generic

SWAJASHA MOITRA

Summary

Dynamic Senior Learning Consultant at Hero Vired with a proven track record in data analysis and client engagement strategies. Achieved a 30% increase in student enrollment through tailored academic counseling and streamlined sales processes. Adept at fostering relationships and enhancing operational efficiency, driving significant revenue growth and client satisfaction.

Overview

12
12
years of professional experience

Work History

Senior learning Consultant

Hero Vired
03.2025 - Current
  • Delivered tailored academic counseling, resulting in a 30% increase in student enrollment at Hero Vired.
  • Streamlined the sales process, leading to a 25% increase in revenue through strategic client engagement.
  • Utilized data analysis to identify key trends, enhancing the effectiveness of sales strategies by improving conversion rates by 15%.
  • Developed strong relationships with clients, ensuring program alignment with professional aspirations, achieving a client satisfaction rate of 90%.

Program Advisor

Emeritus
10.2023 - 02.2025
  • Organized and managed program development from start to finish, resulting in a 25% increase in participant satisfaction ratings.
  • Designed implementation and maintenance plans, improving operational efficiency by 30%.
  • Led staff meetings to discuss new ideas and update participants, fostering a collaborative environment that increased team productivity by 15%.
  • Directed program operations and collaborated with other coordinators to ensure consistent program objectives and services, achieving a 20% reduction in service delivery time.
  • Counseled working professionals seeking career growth with appropriate certifications, leading to a 40% increase in successful job placements.

Senior Academic Counselor

UpGrad
Gurugram
01.2023 - 10.2023
  • Developed tailored academic counseling plans that improved student success rates by 20%.
  • Analyzed revenue metrics to identify trends, resulting in a 15% increase in quarterly revenue.
  • Achieved record-high revenue by implementing innovative sales strategies that boosted sales by 30%.
  • Negotiated with key stakeholders to secure resources and support for counseling initiatives, enhancing program funding by 25%.
  • Trained new joines by delivering comprehensive onboarding programs and mentoring, resulting in a 40% reduction in training time.
  • Enhanced client engagement through strategic communication and personalized counseling, leading to a 50% increase in client satisfaction scores.
  • Spearheaded initiatives that contributed to recognition as a star performer for achieving highest quarterly revenue, exceeding targets by 10%.
  • Evaluated the effectiveness of counseling strategies annually, implementing necessary adjustments that improved overall program effectiveness by 15%.

Senior Manager

Bhanzu
04.2022 - 12.2022
  • Designed a comprehensive parent counseling program for students in grades 1–12, resulting in a 30% increase in parent engagement and satisfaction.
  • Coordinated multiple parent counseling sessions, providing individualized attention that improved student performance by 25%.
  • Established a tracking system for documenting progress and satisfaction, enhancing communication with 100% of participating families.
  • Created educational materials that supported parents in reinforcing mathematical concepts, leading to a 40% improvement in at-home practice.

Senior Relationship Manager, Team Lead

WhiteHat Jr, Education Technology Pvt Ltd
09.2020 - 03.2022
  • Directed team to address customer needs, resolving concerns and enhancing loyalty, resulting in 20% increase in satisfaction scores.
  • Implemented life cycle methodologies, ensuring high-quality systems and achieving 15% reduction in project delivery times.
  • Managed operations and led academic advising for over 200 students, boosting engagement by 30%.
  • Supported curriculum development and utilized data to drive improvements, contributing to 25% increase in course completion rates.
  • Generated revenue through B2C communications, achieving 10% sales growth while maintaining compliance with quality metrics.
  • Spearheaded recruitment and onboarding of STEM teachers for K-12 schools, aligning with program goals and partner expectations.
  • Designed and executed training modules to upskill teachers on interactive curriculum-aligned coding classes.
  • Collaborated cross-functionally with curriculum, operations, and school engagement teams to sustain program quality.

Junior Manager

ELK Education Private Ltd
New Delhi
02.2019 - 10.2019
  • Achieved zero client escalations while boosting customer service satisfaction by 30%.
  • Identified process inefficiencies, enhancing operational efficiency by 25%.
  • Developed B2B and school models, driving 15% revenue growth.
  • Managed team performance to consistently meet targets, improving reporting accuracy by 20% using Salesforce, Tableau, and Excel.
  • Drove revenue generation through referrals, leading to a 40% increase in new client acquisition.
  • Converted 10 clients in six months, resulting in a 50% increase in overall sales.
  • Oversaw daily operations and workflow for educational services and programs.
  • Created training materials for new employees to streamline onboarding processes.

Communication Freelancer

MRS TRAINING SERVICES
Delhi
05.2013 - 07.2017
  • Prepared detailed business development reports and engaging presentations for stakeholder review, resulting in a 25% increase in stakeholder engagement.
  • Trained employees on advanced communication techniques, fostering a culture of professional development that improved team performance by 15%.
  • Managed flexible work hours to accommodate diverse client needs and project deadlines, enhancing client satisfaction scores by 20%.
  • Adapted quickly to new concepts and industry trends, ensuring the relevance and effectiveness of communication strategies, leading to a 30% improvement in project delivery times.

Education

Executive Post Graduation - Business Analytics

Loyola Institute of Business Administration
07.2024

MBA - Marketing and Finance

Delhi Institute of Advanced Studies
01.2019

BTech - Electrical and Electronics Engineering

Noida Institute of Engineering and Technology
08.2012

Skills

  • Data analysis and forecasting
  • Excel proficiency
  • Client engagement strategies
  • Negotiation and communication skills
  • Influencing without authority
  • Academic counseling techniques
  • Operational efficiency improvement
  • Customer relationship management
  • Staff training and mentoring
  • Cross-functional collaboration
  • Performance evaluation methods
  • Sales strategy implementation

Projects

Credit Card Fraud Analysis

Awards

Star performer - Highest Conversion for Quarter Jan - Mar Mar 2023, CEO Award by upGrad Jul 2021, Value Award - Awarded as Most valuable Employee for handling new business models and smooth implementation

Timeline

Senior learning Consultant

Hero Vired
03.2025 - Current

Program Advisor

Emeritus
10.2023 - 02.2025

Senior Academic Counselor

UpGrad
01.2023 - 10.2023

Senior Manager

Bhanzu
04.2022 - 12.2022

Senior Relationship Manager, Team Lead

WhiteHat Jr, Education Technology Pvt Ltd
09.2020 - 03.2022

Junior Manager

ELK Education Private Ltd
02.2019 - 10.2019

Communication Freelancer

MRS TRAINING SERVICES
05.2013 - 07.2017

Executive Post Graduation - Business Analytics

Loyola Institute of Business Administration

MBA - Marketing and Finance

Delhi Institute of Advanced Studies

BTech - Electrical and Electronics Engineering

Noida Institute of Engineering and Technology

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