Hi, I’m
SWAJASHA MOITRA
Kokata
Summary
Proactive Senior Manager successful at overseeing Sales and Operation functions with 15-20 employees and 3 front-line managers to achieve demanding goals. Successful at creating cohesive, results-orientated teams by setting clear policies and vision. Prepared to leverage 7 years of experience to take on growth-orientated position with room for advancement.
Overview
10
years of professional experience
Work History
UpGradKolkata
Senior Academic Counselor
01.2023 - Current
Job overview
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Provided support and guidance to students experiencing academic and personal troubles.
- Determined validity and reliability of data gathering methods.
- Supported curriculum development professionals for healthcare and information systems.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Assisted students in selecting courses to align with interests and abilities.
- Investigated complaints and worked with students, parents and teachers on finding positive resolutions.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
- Met firm deadlines while applying results-driven and goal-oriented methodology to teaching initiatives.
- Provided design content and instruction for SEP courses and workshops.
- Consulted with students to advise on topic selection, appropriateness and academic value.
- Mentored students, offering advice and support on topic selection, appropriateness and academic value.
- Drove continuous improvement related to use of new teaching tools, training methods and improvement of online doctoral education instruction.
- Assessed data gathering methods for validity and reliability purposes.
BhanzuBengaluru
Senior Manager
04.2022 - 12.2022
Job overview
- Generating revenue through personal communications and referrals for B2C Model
- Maintaining and developing strategies to improve conversion rate
- Creating RCA's and delivering solutions
- Communicating with Multi-dimensional teams in order to maintain the hygiene
- Adhere to SOP's and Quality Metrics to avoid breach of
- TAT on LeadSquare
- Consistently met and exceeded weekly Target in
- B2C Module
- Sustain on zero client Escalation and provide excellent customer service and earn Referrals
- Successfully Identified Inefficiencies and provided recommendations for Process improvements
- Research on development of the B2B Model and School model to effectively strategize and build up a new segment and multiply revenue through Commercial closures.
- Carried out and developed social media, e-blast and public relations campaigns
- Executed appropriate staffing and budgetary plans to align with business forecasts
WhiteHat Jr Education Technology Pvt LtdMumbai
Senior Relationship Manager, Team Lead)
09.2020 - 03.2022
Job overview
- Managing a Team of 20 Executives to deliver weekly targets and generate revenue
- Managing data for team using Salesforce, Tableau and Excel
- Managing multiple Whitehat Jr SaaS sales to schools and managing pre and post-sales services(Zendesk, Slack, Comprehensive Whiteboard Solution.) Generating revenue through personal communications and referrals from School Principals network
- Maintaining and developing strategies to improve conversion rate
- Creating RCA's and working on the same
- Communicating with Multi-dimensional teams in order to maintain the hygiene.
- Consistently sought ways to go above and beyond job requirements and exceed customer expectations.
- Actioned managerial feedback quickly to achieve performance goals.
- Converted 10 prospective clients over a period of 6 months.
- Drove team success by completing allocated tasks quickly and accurately.
- Cultivated strong and positive relationships with prospective clients through exceptional interpersonal and rapport building skills.
- Researched current trends to identify prospective customers and determine specific needs
- Worked with clients to address and respond to client and partnership management issues
- Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services
- Developed summaries to assess each client's participation level and determine targets for follow-up plans
- Researched current trends to identify prospective customers and determine specific needs.
- Worked with clients to address and respond to client and partnership management issues.
ELK Educations Private LtdNew Delhi
Junior Manager
02.2019 - 10.2019
Job overview
- Created effective marketing, sales and promotional initiatives to drive revenue.
- Closed long-term agreements through skilful negotiation.
- Attracted new business, investment and expansion opportunities.
- Maintained high 'close rate' while expertly navigating and managing customer engagements.
- Prepared reports and presentations detailing business development activities and outlining new initiatives.
- Augmented sales value by upselling and cross-selling new products and services to existing customers.
- Surpassed sales and customer service targets, consistently exceeding established KPIs.
- Researched prospective clients and developed and executed cold call lists.
- Planned and developed winning strategies to increase sales, expand territories and boost market positioning.
- Identified cross-selling opportunities through ongoing customer needs analysis.
- Developed project statements, deliverables and timelines for project assignments that met business objectives.
- Supervised various tasks in quest of completing project.
MRS TRAINING SERVICESDelhi
Communication Freelancer
05.2013 - 07.2017
Job overview
- Advised executives regarding public relations implications of policies, practices and programmes.
- Educated key stakeholders on use of persuasive techniques to influence public opinion.
- Implemented successful PR strategies to maintain and build awareness.
- Completed frequent assessments of training materials, structure and success rates in order to enhance programme.
- Developed long-term training strategies for new and existing employees across multiple departments.
- Reduced process gaps by effectively training new hires on best practices and protocols.
- Assessed training needs of individuals and organisations and helped set up programs to meet needs.
- Promoted culture of Continued Professional Development (CPD).
- Arranged schedule and delivery for advanced training by external providers.
- Measured quality and effectiveness of training programmes using established methods.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across night, weekend and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Delhi Institute of Advanced StudiesNoida
MBA from Marketing and Finance
2019
University Overview
- Member of Placement Cell
- Member of Event Management Cell - STF
- Member of Organizing Committee.
- Elected Representative of MBA 2017-2019
- Member of Environment Safety Organisation
NOIDA Institute of ENGINEERING AND TECHNOLOGYGREATER NOIDA
B. TECH from Electrical and Electronics
2012
Skills
- Sales strategies and planning
- Operations planning
- Cross-functional communication
- Influencing and negotiating
- Business performance management
- Cross-functional team leadership
- Data-driven decision-making
- Procedure development
- Workforce training and development
- Operational troubleshooting
- Client relationship management
- Performance reporting
Affiliations
- Delhi Institute of Advanced Studies, GGSIPU 2017 - 2019 MBA in Marketing and Finance
- Consistent 7.94 CGPA
- Active Member of Students Technical Forum and Placement Forum
- Participation in almost all events as the Organizing member and the Core team member Noida Institute of Engineering and Technology, GBTU 2008 -2012 B.Tech in Electrical and Electronics Engineering with 6.5 GPA
Accomplishments
- Linkedin - http://linkedin.com/in/swajasha-chatterjee-469174162Senior Manager
Timeline
Senior Academic Counselor
UpGrad
01.2023 - Current
Senior Manager
Bhanzu
04.2022 - 12.2022
Senior Relationship Manager, Team Lead)
WhiteHat Jr Education Technology Pvt Ltd
09.2020 - 03.2022
Junior Manager
ELK Educations Private Ltd
02.2019 - 10.2019
Communication Freelancer
MRS TRAINING SERVICES
05.2013 - 07.2017
Delhi Institute of Advanced Studies
MBA from Marketing and Finance
NOIDA Institute of ENGINEERING AND TECHNOLOGY
B. TECH from Electrical and Electronics
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