Swali Gupta

• Disbursing credit cards for a Dubai-based bank. (Card - Onboarding)
• Preparing the MIS report.
• Handling client calls and emails regarding disbursal queries.

UK-based Money Exchange Company

• Conducted KYC reviews for private, corporate, and charity clients to ensure compliance with regulatory standards.
• Performed transaction monitoring with monthly reviews of high-value, HRJ/MRJ, and sanction-related transactions.
• Executed PEP and sanction screening checks to mitigate financial crime risks.
• Prepared and analyzed MIS reports to support management decision-making.
• Managed client communications via calls and emails, resolving queries and escalations effectively.
• Filed Suspicious Activity Reports (SARs) in accordance with AML regulations.
• Led CDD remediation for private and corporate accounts, ensuring documentation accuracy and compliance.
• Utilized Tableau software for data extraction and sampling to support compliance reviews.
• Recognized with promotion to Lead Associate for consistently delivering high-quality results in AML processes.

US & Israel-based Process

• Reviewed corporate account onboarding and conducted periodic CDD/EDD reviews to assess risk exposure.
• Oversaw case allocation within the team, ensuring balanced workload distribution and timely completion.
• Handled client calls and escalation emails, providing clear communication and issue resolution.
• Supported risk management initiatives by identifying process gaps and recommending improvements.

• Assisting the current subscribers regarding their payment related queries and helping them in tracking the delivery of their magazines and other related products.
• Co-ordination with the other departments like dispatch and accounts and responding back with the updated status of the subscriber’s concern via email or phone.
• Sending all the password reset requests to the US Tech Help Desk and then replying the subscribers with the new passwords.