Swaminathan Jambunathan

• Focused on building high-impact retention strategies that increased monthly retention by 5% and revenue by 2%.
• Led predictive churn modeling, gamification initiatives, and customer segmentation strategies to improve user retention and reactivation.

• Crafting personalized engagement strategies and data-driven insights to optimize customer success metrics.
• Worked with leadership to build books and reclassifying account for better coverage.
• Identified client potential, using D&B and HGI Data.
• Providing insight to Leadership to recategorize segment.

• Automated periodic campaigns and reduced analysis time by 25% through the implementation of analytical tools like CleverTap

• Ensure streamlined operations of the current software application tools, analytics and business processes while leading the development and execution of a future state technology roadmap that will drive further efficiencies through automation, standardization, and analytical capabilities
• Driven process improvements within team to increase productivity and higher seller/admin ratio resulted in 10% Productivity and increased seller ratio by 12%
• Setup reporting and analytics based on the performance data for Honeywell globally provide SIP forecasts for accruals as a one stop solution for all reporting, and Increased productivity by 2 hours per month
• Working with regional product teams to understand their needs challenges, and translate these into applicable use cases for development

• Optimized global hotel booking process with focus on increasing revenue and productivity by 8.35%
• Conducted regular client/staff surveys, analyzed feedback, and implemented strategies to address customer needs and preferences.
• Optimized spends on reactivated users, achieving a monthly growth of 5% in the number of
  reactivated users.
• Identified positive Correlation with Performance and Training, which led to revenue impact by 2M
• Territory Potential and Inappropriate distribution of target among teams

• Created account 360 view using Salesforce Wave for KAM to get the complete picture of account
• Analyze key metrics like pipeline growth, quota attainment, market growth and BUC
• Created and delivered customer requirement as per agreed SLA and drive excellent customer service through: Customer segmentation and targeting Incentive compensation (Plan, Design and Admin)

Territory alignment

Field force optimization

• Territory potential and penetration measures for effective coverage, OP setting and sales incentive