Swaminathan S

4 years of experience as a Team Lead managing the Order-to-Cash (OtC) process for the ExxonMobil project.

• Led a team in Order Management function within the OtC process for the ExxonMobil project, ensuring seamless coordination from order entry to fulfillment.
• Played a key role in driving operational efficiency and client satisfaction through process oversight and quality control.
• Cross-functional exposure across the OtC spectrum, enabling holistic understanding and support across billing, collections, and dispute management.
• Fostered a high-performance team culture through mentoring, training, and continuous process optimization.

• 5 years working in HCL as a Senior Customer Service Executive for the project named Apria Healthcare

• 17 months experience as a Technical Support Engineer at iV Support Technologies

• 8 months experience as a consultant for Amazon.co.uk at Sutherland Global Services