Swaminathan Veerasamy

Knowledgeable Incident Manager drives effective problem solving and decision-making. Enthusiastic professional with background in analytics, troubleshooting and leading effective resolution teams. Multitasking Incident Manager with a background in remediation planning and execution. A determined employee with 11+ years of successfully handling high/critical priority incidents and finding ways to limit impact. Committed to remaining poised and calm in high pressure situations.

• ITIL V3
• ITIL V4

• Recognized by General Manager of TPG Telecom for excellent support in managing and driving the site outages towards restoration caused by Severe Thunderstorm in QLD state in Australia.
• Appreciated by Nokia Operations Manager for extended support during business requirements.

Incident Manager

• Operationally responsible for Critical Incident Management on 24x7 on call rotation basis.
• Manages and coordinates activities across all technology domains and 3rd parties during critical incidents including ensuring correct resources have been allocated to the incident.
• Establish and manage technical conference and provide input to the management bridge.
• Ensure accurate and timely communications to internal and approved external stakeholders including management.
• Minimizes impact of incidents or events on customer experience.
• Ensures end to end support, coordination and control of Incidents.
• Ensuring a consistent method of Incident logging is practiced and ensure Post Incident Report (PIR) is delivered with details of incident and corrective actions.
• Act as a single point of contact for the customer and the business during critical incident.
• Incident Manager Team management, including coaching, mentoring and HR activities.
• Support Service Level Management with continual improvements activities towards the incident management process.

Mobile Private Network (Yancoal, Australian coal company)

• Service Delivery: Ensuring that network services are delivered to clients as per the agreed SLAs (Service Level Agreements).
• Incident Management: Handling network incidents and outages to minimize downtime and restore services quickly.
• Change Management: Managing changes to the network infrastructure to minimize disruptions and maintain service quality.

RAN Engineer

• Analyzing fault from alarms found in network.
• Handling TT's (Trouble Ticket) using PT4 for Minor, Major & Critical Outages & Tasks assigned to field or TSG(Technical Support Group), when intervention of them is required.
• Tasks will be dispatched automatically via SWA (Simple Workflow Automation).
• TT & Task Closure activities.
• Diagnosis of MCMU/BCSU/CLS/EMB and performing Switch Over at Preventive Maintenance Window or when Faulty condition is observed. Code loading of BSC Units.
• Handling Hardware Issue like TRX, ESMA Faulty, VSWR, RSSI issue, Cabling and Connection issues, Cooling fan issues etc.
• Taking BSC Backup on monthly basis. [Fall Back and MO Backup].
• Attended indoor training on Exploring GSM/GPRS/UMTS/HSPA/HSPA+/LTE.
• Undergone indoor training in GSM Fundamentals and DX200.
• Specified knowledge in GSM technologies.
• Special Care to Clear Call drop alarms. Preparing Site Performance report on daily basis.
• Preparing NWA (Network availability) Report, Health check Report, Performance Report and TT Report on daily basis. Expertise in MS-Excel & MS-Word Related Report Preparation.
• Real time alarm monitoring and escalation.
• Documentation of Root Cause Analysis (RCA) of faults found in Network Element.
• Re-Commissioning of BTS, RF Cabling Modification & Traffic Addition using Flexi Edge BTS Manager.

• Nokia - Nokia BTS Manager
• Huawei - M2000/U2000
• ITSM Ticketing tool
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook Express
• MS Office Power Bi

Diploma in Audio & Video Technology. Knowledge in photoshop & photography.

• English(R-W-S)
• Tamil (R-WS)
• Hindi (Beginner)

IVRS based Industrial Control, The core intension of the project "IVRS based Industrial Control." is to control the electrical devices which are located far away from the control room. (Unmanned Location), Sri Venkatachalapathy Polytechnic College

• Father's Name: Mr. T.Veerasamy
• Mother's Name: Smt. V.Amutha
• Marital Status: Married

I hereby confirm that the above information furnished is true to the best of my knowledge.

(Swaminathan Veerasamy)