Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
16
16
years of post-secondary education
Work History
IT Sales (Remote)
Acuity Info Group LLC
Bangalore
04.2017 - Current
Worked well in a team setting, providing support and guidance.
Demonstrated strong organizational and time management skills while managing multiple projects.
Delivered services to Clients within specific timeframes.
Demonstrated creativity and resourcefulness through the development of innovative solutions.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Proven ability to learn quickly and adapt to new situations.
Learned and adapted quickly to new technology and software applications.
Organized and detail-oriented with a strong work ethic.
Applied effective time management techniques to meet tight deadlines.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Self-motivated, with a strong sense of personal responsibility.
Gained strong leadership skills by managing projects from start to finish.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Gained extensive knowledge in data entry, analysis and reporting.
Excellent communication skills, both verbal and written.
Skilled at working independently and collaboratively in a team environment.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Senior Manager - Sales and Business Development
Stratnext Business Solutions Pvt. Ltd.
Bangalore
07.2015 - 04.2016
Continually evaluated marketplace trends and oversaw gathering of competitive intelligence within markets and across service lines.
Created strategic service roadmaps for new initiatives.
Drove company branding efforts to increase market presence and brand recognition.
Managed 7 - member marketing team comprised of graphic artists, CRM administrator and marketing coordinators.
Managed $30,000 annual marketing budget.
Supported business development efforts and coordinated with marketing team on special campaigns.
Developed corporate sponsorships and worked with industry thought leaders to expand public relations.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Demonstrated products to show potential client benefits and advantages and encourage purchases.
Increased sales volume and expanded product line to new industry.
Prepared sales presentations for clients showing success and credibility of products.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Drove sales by developing 5 digit dollar contract sales.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Directed sales support staff in administrative tasks to help sales reps close deals.
Managed accounts to retain existing relationships and grow share of business.
Built relationships with customers and community to establish long-term business growth.
Managed revenue models, process flows, operations support and customer engagement strategies.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Account Management - Subject Matter Specialist
Strategic Outsourcing Services (Now Metric Fox)
Bangalore
05.2011 - 07.2015
Designed and prepared technical reports, studies, and related documentation.
Documented diagnostic results and supported root cause analysis and troubleshooting.
Developed and presented business cases, presentations and reports to senior management.
Prepared proposal documentation and specifications based on user analytics.
Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
Analyzed business problems, identifying root causes and developing robust solutions.
Identified and recommended new products based on market research and consumer analysis.
Collaborated with management to identify and prioritize new development concepts.
Managed user accounts, permissions and group policies for optimal system security.
Improved user productivity and efficiency through system training and support.
Supported enterprise and business goals by introducing new product and service offerings.
Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
Served as a reliable source of information for all team members, addressing inquiries and offering support when needed.
Delivered high-quality training sessions to colleagues, elevating overall team performance.
Built relationships with key stakeholders to ensure alignment between organizational goals and subject matter priorities.
Promoted innovation within the organization by introducing new ideas and strategies derived from expert knowledge.
Participated in cross-functional teams, bringing valuable perspective from a subject matter standpoint to enhance project outcomes.
Contributed to successful project completion, utilizing in-depth knowledge and problem-solving skills.
Maintained an organized system for managing resources, ensuring easy access to relevant information among team members at all times.
Worked closely with management to identify and address knowledge gaps within the organization, offering expert guidance and support where required.
Supported business growth through informed decision-making and strategic planning based on thorough understanding of industry landscape.
Evaluated existing processes, identifying areas for improvement based on subject matter insights and best practices.
Assisted in the development of internal training programs, sharing specialized knowledge with peers and improving overall company performance levels.
Collaborated with internal departments to develop cohesive strategies that incorporated subject matter considerations into broader organizational plans.
Provided consultation services to clients, offering specialized expertise to address their unique challenges and objectives.
Spearheaded initiatives aimed at enhancing company-wide understanding of core subject areas, leading educational workshops and seminars as needed.
Played a key role in driving company success by ensuring all projects were approached with a solid foundation of subject matter knowledge and expertise.
Developed tailored solutions to meet client needs by leveraging subject matter expertise and strong analytical skills.
Streamlined processes for increased efficiency with the development of comprehensive resource materials.
Stayed up-to-date on emerging trends in the field, attending conferences and workshops regularly to maintain cutting-edge expertise.
Enhanced team collaboration by providing expert advice and guidance on complex projects.
Improved subject matter expertise by conducting extensive research and staying current on industry trends.
Maintained database systems to track and analyze operational data.
Educated staff on organizational mission and goals to help employees achieve success.
Business Development Manager
Griffin Group International Pte Ltd
Singapore
10.2008 - 01.2011
Negotiated and closed long-term agreements with new clients in assigned territory.
Generated new business with marketing initiatives and strategic plans.
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Reached out to potential customers via telephone, email, and in-person inquiries.
Established relationships with key decision-makers within customer's organization to promote growth and retention.
Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Scheduled and implemented product promotions in accordance with available inventory and staff resources.
Monitored market trends and competitor activities to identify areas of potential opportunity.
Corporate Sales Intern
East Asia Energy Pte Ltd
Singapore
04.2008 - 07.2008
Consulted with businesses to supply accurate product and service information.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Stayed current on company offerings and industry trends.
Attended monthly sales meetings and quarterly sales trainings.
AHRS and Popcorn Support Representative
Accenture India Pvt Ltd
Bangalore
03.2006 - 08.2007
Call center representative supporting Accenture's global HR services.
Learned and adapted quickly to new technology and software applications.
Passionate about learning and committed to continual improvement.
Exercised leadership capabilities by successfully motivating and inspiring others.
Developed strong organizational and communication skills through coursework and volunteer activities.
Gained strong leadership skills by managing projects from start to finish.
Resolved problems, improved operations and provided exceptional service.
Billing Specialist
AoL. India Pvt Ltd
Bangalore
05.2005 - 01.2006
Generated and submitted invoices based upon established accounts receivable schedules and terms.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
General Accountant and Administrator at Quartz Group of Companies (Quartz info Mediaa & Quartz Info Meidaa Pvt. Ltd.)General Accountant and Administrator at Quartz Group of Companies (Quartz info Mediaa & Quartz Info Meidaa Pvt. Ltd.)