Swanand Kangale

Work History

Senior Success Engineer- Salesforce

Screen Magic Mobile Media Pvt. Ltd

Pune, Maharashtra

07.2019 - Current

Handling high value customer implementations which includes requirement gathering, analysis, documenting, setup, troubleshooting and handling escalations over Salesforce and Zoho CRM.
Understanding business logic and implementing it into Salesforce as per client's requirement.
Good stakeholder management experience.(Predominantly US stakeholders)
Experience in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Approvals, Workflows, Process Builders, Flows, custom formula fields, Reports, Dashboards, Apps, objects, custom fields, and handling issues with Data Sharing, Data security, permissions and profiles.
Develop customisations (new fields, new objects, validations) to Salesforce.com that improve workflows and reporting and Handling CRM configuration issues, analysing business requirements and building custom logic.
Bug tracking and identification. Effectively document complex issues, accurately maintaining technical record to increase operational success and handling L2 and L3 support cases.
Handled issues with Data security, permissions and profiles. Supporting issues with Process Builder, Workflow, approval and Validation. Created Reports and Dashboards as per the customer requirements.
Gathering and analyzing data from multiple sources. Validating the data according to the business requirement. Preprocessing if required.
Used different data tools – Apex Data Loader, Import Wizard, Workbench
Deployment: Preparing Checklists, creating different components in sandboxes and deploying that with Production org using Change sets.
Knowledge of Apex Trigger, Batch Class and Visualforce.

Salesforce Administrator

Philios Technologies

Pune, Maharashtra

06.2018 - 07.2019

Experience building Custom objects, Reports, Dashboards, Tabs, Tags and components, Page Layout,Search layouts to organize fields, custom links, related lists and other components on record details and edit pages.
Implemented pick lists, dependent picklists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
Skilled in customizing standard objects like Accounts, Contacts, Cases, Work.com as per client’s need.
Developed process enhancements through automations including Workflow, Approval Processes and Process builders.
Worked on Salesforce CPQ: Product Bundles, Features, Configuration Attributes, Option Constraints,Pricing Methods, Discounting, Guided Selling, Price Rules, Product Rules.
Wrote and maintained technical and functional specifications to document database intentions and requirements.
Planned and implemented security measures to safeguard vital business data.

Technical Service Associate

Amazon

Pune, Maharashtra

06.2016 - 06.2018

Gather data and provide initial response for reported issues, service requests and alerts.
Attempt to resolve L1 service request tickets for which there are documented solutions. If unable to resolve,follows procedures to escalate tickets to L2 support for further work.
Resolving queries by using configuration knowledge.
Assist with the creation of reports; provide input on trends and opportunities to inform improvement in processes and procedures.
Work closely with Customer Success Managers to ensure VOC programs inform customer touchpoint improvements.

Summary

Overview

Work History

Senior Success Engineer- Salesforce

Salesforce Administrator

Technical Service Associate

Education

Bachelor of Engineering - Computers

Skills

Certification

Accomplishments

Interests

Timeline

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