Swani Vimala
Banker
Chennai
Summary
9787321121 Dynamic and results-oriented with a successful and sustaining track record of working in Standard Chartered Bank (Scope International) banking industry from Feb 2014 onwards and now a desire to move into wholesale banking operations to obtain knowledge and to have a growth in my career. Articulate persuasiveness in dealing with all levels of management, peers, and a diverse clientele. Consistently met and exceeded corporate goals, while also mentoring staff to improve customer satisfaction. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Senior Retention Officer
CASA
- Call Mortgage/PL/Cards/SME customers who have written/called to the Bank for Closure with an aim to retain
- Identify customer issues & provide a resolution
- Explain retention offers & negotiate with the least possible reversal
- Record findings and highlight
- Accurate and complete data capture
- Adhere to Cancellation & Reversal Budgets
- Adhere to TAT for closure & Reversals
- Controls and checks to be followed at all times
- Ensure Data Security and Customer Confidentiality maintained at all times
- X-sell products basis business needs and opportunities identified
- Learn established processes and ensure strict compliance at all times
- Manage save rates as per standards
- Month on month new products and done mock call with Head of Personal & Preferred Segments
- Retaining the customer by giving delightful offers
- Fraud Control and Data Security - The role holder would be responsible for implementing the fraud control and Data Security as per standards
- Identify opportunities to improve continuously
- Ensure the defined escalation mechanism is followed and appropriate disciplinary process as defined should be implemented
- Product Handled
- Earn Net Revenue (ENR) Personal Loans (STL) Auto Loan (AL)
- Campaigns (Casa Re-Activation ,On-Boarding, Employee Banking).
- Retention –
Team leader
Standard Chartered Global business services
Bangalore
01.2017 - Current
- Working for 13 Major countries Africa marker and Singapore market
- Handling Limits portfolio for entire WB and SME clients
- Ensuring the facilities are given to the customers as per documentation perfected with the bank
- Processing security compliance certificate for the corporate and SME clients which includes various product like corporate loan, Overdraft and all types of trade product through web based applications
- Monitoring collateral shortfall on a daily basis and take required action if any
- Sending utilisation reports to the management on a daily basis
- Ensuring the business risk, Regulatory requirement, Policies and procedure for effective running of business
- Training the team members and new joiners and encouraging the team to achieve maximum synergy for smooth and effective operations
- Areas of Exposure
Customer Support
Scope International private limited
Chennai
02.2014 - 12.2016
- Identifying new customers & meeting their requirements through inputting knowledge about the brand
- Mapping Customer requirements and providing them good service to select the right products
- Maintaining healthy & cordial relationships with the customer for expanding business & resolving the queries & complaints for high customer satisfaction
Process Associate
TATA CONSULTANCY SERVICES
Chennai
07.2012 - 08.2013
Process Associate
TATA CONSULTANCY SERVICE Eserve
07.2012 - 08.2013
- Ensure smooth completion of the foreclosure process, by working with the concerned team at Onshore
- Auditing of the system at regular intervals, including spot checks and documents verifications
- Making calls to attorney firms on regular basis for smooth ending process
- Ensure all the processes are properly documented, and shared with the peers
- Ensure the quality of the documents adhere up to the standards adopted by the company
- Regular meeting with the QAG
- Assisting the attorneys in ensuring process is completed, as per State Laws
- Review of the Payment History and providing Pay off and Reinstatement figure to the Client
- Marginalisation and balancing of the Debit and Credit Notes.
Education
B.com -
PKR Arts college for Women (Bharathiar University)
01.2009 - 01.2012
Higher Secondary - undefined
SIV matriculation school
01.2007 - 01.2009
Matriculation - undefined
SIV matriculation school
Skills
Languages Knownundefined
Timeline
Team leader
Standard Chartered Global business services
01.2017 - Current
Customer Support
Scope International private limited
02.2014 - 12.2016
Process Associate
TATA CONSULTANCY SERVICES
07.2012 - 08.2013
Process Associate
TATA CONSULTANCY SERVICE Eserve
07.2012 - 08.2013
B.com -
PKR Arts college for Women (Bharathiar University)
01.2009 - 01.2012
Higher Secondary - undefined
SIV matriculation school
01.2007 - 01.2009
Senior Retention Officer
CASA
Matriculation - undefined
SIV matriculation school
Similar Profiles
Emery StephensEmery Stephens
Volunteer Work at CASAVolunteer Work at CASA
Gabriella RodriguezGabriella Rodriguez
Court Appointed Special Advocate at CASACourt Appointed Special Advocate at CASA
Allison AbneyAllison Abney
Court Appointed Special Advocate (CASA) at CASACourt Appointed Special Advocate (CASA) at CASA
Alan WeissAlan Weiss
Coordinator/Director at CASACoordinator/Director at CASA
Herbert Jeffrin MHerbert Jeffrin M
Specialist - Global Funds Control at Bank of New YorkSpecialist - Global Funds Control at Bank of New York