Swapan Chakraborty
Training Manager
West Delhi
Summary
Offering over 16 years of rich and extensive experience:
- Strategy architect credited with the implementation of innovative path-breaking training & development initiatives to streamline processes and capitalize on organizational growth opportunities
- Functional expertise in managing the overall training operations with key focus on SLA’s & SOP’s & bottom line profitability by ensuring optimal utilization of resources for enhanced operational effectiveness
- Achieved Best Facilitator Award for quarter 2 in the year of 2019 as well as Best Trainer Award in 2014 in Nokia
- Chalked-out proven results and collaborated with sales team to gain extensive knowledge about market intelligence
- Conducted various conclaves for more than 500 members at different places
- Excellence in designing and applying a comprehensive performance management framework, TL/AM/leadership development programs and cultural programs to support the business and achieve ambitious growth plans
- Excellence in augmenting performance levels of associates by directing the implementation of learning initiatives with exposure in bringing enhancements in learning processes, productivity, quality and efficiency
- Engaged in managing business transitioning and migration activities for undertaking the responsibilities of removing unnecessary procedures in a process for efficient functioning; steered efforts in transitioning & executing major projects with an excellent customer satisfaction rate
- Expertise in partnering with business leaders in assigned service areas for ascertaining talent needs, business strategy and manpower projections, hiring candidates using cost-effective techniques, resource management, driving the culture from top to bottom approach, driving the business leaders to be People Managers, establishing strong feedback system
- Accomplished Training Manager, well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 16 years of progressive training experience and take on challenging new role.
- Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in Premiere Pro, After Effects and AI.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Training Manager
Coca-Cola India
Gurgaon
05.2022 - Current
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
- Assisted in development of employee assessments to measure training value.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Coordinated and prioritized required training courses for employees.
- Directing end-to-end operations of training and development division by monitoring competency grids, finalizing budgets & identifying training needs for skill/competency up-gradation.
- Spearheading a wide variety of activities inclusive of meeting the training demands, initiating e-learning programs, conducting site audits & finalizing KRAs.
- Preparing contents for Trainers, internal/external employees, and stake holders with the help of various software like Adobe Illustrator, Microsoft office tools, premier pro and white board animation.
- Collaborating with Key Decision-makers & Senior Department Leaders to understand strategic business objectives & developing training programs in line with objectives.
- Developing a comprehensive strategy to manage program delivery & organizational adoption, talent development and leadership effectiveness to continuously improve/mitigate risk around training initiatives.
- Establishing learning content on a wide range of capability enhancement topics such as behavioral, cross culture, Blooms Taxonomy based Modules, SOPs, Mind Mapping, Voice and Accent, Grammar, Customer Service and Sales.
Deputy Manager Training
Centum Learning Ltd
New Delhi
04.2017 - 02.2022
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated leadership skills in managing projects from concept to completion.
Senior Deputy Manager
Right Management (Manpower)
Gurugram
06.2016 - 04.2017
- Self-motivated, with a strong sense of personal responsibility.
- Impacting organizational profitability by positively managing the stake holders’ projects through standard and structured approach of Project Management.
- Documenting and maintaining the audit data; updating the performance reports and action plans for the trainers.
- Delivering effective training programs to the corporate to ensure the development of managerial pipeline.
- Imparting Soft Skills Training, Behavioral Sessions, Voice & Accent Trainings, Process Trainings, Cultural Trainings & Performance Appraisals.
Academy Training Facilitator
Kestone Pvt Lts
New Delhii
08.2012 - 03.2016
- Wrote training manuals for employees and positions according to strict company guidelines and protocols.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Built and maintained professional relationships with vendors and suppliers.
- Designed and delivered web-based, self-directed learning materials.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Facilitated virtual, in-person and blended learning sessions.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Provided coaching and mentoring to employees.
- Developed and implemented successful onboarding program.
Senior Trainer
Intelenet Global Services Ltd
Gurugram
03.2008 - 10.2011
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
- Increased graduation rate by 90% through working closely with instructors.
- Oversaw day-to-day functions of training department.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Evaluated training needs to improve training quality.
- Arranged meeting spaces and supporting materials for each class.
- Designed new assessment system used to evaluate instructors and automate performance reporting.
Process Trainer
Info vision Group
New Delhi
03.2007 - 03.2008
- Provided subject matter expertise on all company offerings.
- Communicated with sales team to maintain firm grasp of training requirements.
- Developed new and improved training programs to fit underserved areas.
- Delivered robust training courses via classroom and e-learning programs.
- Facilitated virtual, in-person and blended learning sessions.
- Provided coaching and mentoring to employees.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed and implemented successful onboarding program.
Education
Bachelor of Arts - Humanities
Allahabad University
New Delhi 06.2002 - 08.2005
Skills
Training & Development Operations
Leadership training
Training solutions development
Process evaluation and enhancement
Course development
Staff development plans
Knowledge Management
Team Building & Leadership
Process Transition & Migration
Client Engagement (Stakeholder/Business)
Instructional Designing
Quality & Audit Management
Cross-functional Coordination
Dashboard/Management Reporting
Timeline
Training Manager
Coca-Cola India
05.2022 - Current
Deputy Manager Training
Centum Learning Ltd
04.2017 - 02.2022
Senior Deputy Manager
Right Management (Manpower)
06.2016 - 04.2017
Academy Training Facilitator
Kestone Pvt Lts
08.2012 - 03.2016
Senior Trainer
Intelenet Global Services Ltd
03.2008 - 10.2011
Process Trainer
Info vision Group
03.2007 - 03.2008
Bachelor of Arts - Humanities
Allahabad University
06.2002 - 08.2005