Swapan Dhar
Pune
Summary
Results-driven professional with extensive experience at Marsh and Capita India, excelling in quality assurance and data reconciliation. Proven track record in root cause analysis and error resolution, effectively managing stakeholder queries and training initiatives. Adept at enhancing operational efficiency and delivering impactful solutions in fast-paced environments.
Overview
16
16
years of professional experience
2006
2006
years of post-secondary education
Work History
Senior Specialist
Marsh
Pune
10.2023 - Current
- Perform quality checks for the in-scope activities as per agreed sampling percentage.
- Reconcile the bank statements with system report to validate the work.
- Perform error sessions and RCA in collaboration with TL.
- Manage training for new joiners
- Manage centralised mailbox and resolve the queries of internal and external stakeholders.
Process Leader
Capita India Private Limited
Pune
09.2010 - 09.2023
- Managed incoming receipts on behalf of clients.
- Prepared validation report and reconciled the bank statements.
- Managed mailbox for onshore and offshore query resolution.
- Performed RCA of issues and escalations as per the requirement.
Education
PGDBM - International Business
Indira Institute of Management Studies
Pune 04.2005 - 03.2007
B.Com - Commerce
Indira College of Commerce
Pune 06.2001 - 03.2004
DAV Public School
BokaroSkills
- Quality assurance
- Data reconciliation
- Root cause analysis
- Error resolution
Accomplishments
- Marsh - Received Annual Award 2025 for 'Building Effective Controls'.
- Capita India - Rewarded 'Performer of the Year' in 2013 for maintaining efficiency and performance.
Timeline
Senior Specialist
Marsh
10.2023 - Current
Process Leader
Capita India Private Limited
09.2010 - 09.2023
PGDBM - International Business
Indira Institute of Management Studies
04.2005 - 03.2007
B.Com - Commerce
Indira College of Commerce
06.2001 - 03.2004
DAV Public School