Swapna Mantri

Seeking a better & responsible position in an organization that provides me an opportunity to enhance my personal and professional skills in conjunction with goals and objectives of an organization.

Overall, 12 years of Experience in IT Industry, possess more than 5 years’ Experience in IT Operations, IT Service Management, Service Delivery, experience in managing Data center operations Extensive experience working in an organization using complex technology, Large IT Infrastructure set up, Customers Management experience in a complex, multi-platform development and processing environment. Experience in handling customers like Banking Insurance and Engineering Constructions. Possess strong client facing skills and delivery focused and Proficient in managing multiple cross-functional teams / projects. Built and managed successful client relationships with Banking and Insurance, ensuring all project needs were met. Having proficient in People Management and good knowledge on ITIL Process and best Practices. Experience in SLA Management for large organization. Experience in handling projects of 24x7 Operations.

Strong organizational and team building skills, with a demonstrated ability in Project Delivery, Managing Client Expectations, Issue Resolution and the ability to work effectively in an intense environment.

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned.