Professional with over 13 years of experience in client processing, account management, and finance. Achieved operational efficiency and high accuracy in transaction processing at BNY, enhancing workflows and client relationships. Proven skills in team leadership and employee training, driving continuous improvement in dynamic environments. Expertise includes Hedge Funds and financial reporting, with a strong commitment to operational excellence.
As a Senior Representative in Client Processing, expertise was applied to manage and streamline operations within the Hedge Funds domain at BNY. The role involved close collaboration with clients and internal teams to ensure effective processing of client requests and transactions. Focus on continuous improvement and quality assurance was key to success in this position.
• Enhanced processing workflows to increase operational efficiency and reduce turnaround times.
• strong relationships with clients, leading to improved service satisfaction rates.
• Received appreciations for contributions to team performance and operational excellence.
Activities and Responsibilities
• Working on Hedge Funds
• Working on capital calls, Distributions and Statements
• Working on Investran to set up new Investor, update wire details, contacts etc.
• Excellent accuracy with no error to meet the targets in processing as productivity, accuracy, and cycle time.
•Creating Wire Transactions records for Clients.
• Creating New Investor's Account
• Quality Check for incoming and outgoing funds
• Efficiently manage to close aged requests.
• Manage Client Calls for Daily BAU
• Quality checker and approver for US and Poland Team
• Leading one of the busiest funds in with BNYM and supporting 4+ funds and Teams as and when required
• Excellent accuracy with no error to meet the targets in processing as productivity, accuracy, and cycle time
• Preparing weekly and monthly reports for the work done and sending it to the client and managers.
• Handling a team of 5 people from India regarding processing and people management.
• Trained new hires on processes.