Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Swapna Dakshinamurthy

Swapna Dakshinamurthy

Bengaluru

Summary

Senior Client Manager with extensive experience in cultivating strategic client relationships and driving revenue growth. Expertise in account management, business development, and contract negotiation, leading to enhanced client satisfaction. Proven ability to manage cross-functional teams and deliver innovative solutions that improve business performance.

Overview

22
22
years of professional experience

Work History

Senior Client Manager

Riya Travels
Bengaluru
02.2023 - Current
  • Served as primary liaison for high-value accounts, driving satisfaction, retention, and revenue growth.
  • Developed and executed customized account strategies to address client needs and resolve issues.
  • Analyzed performance data to identify upselling opportunities and implement targeted growth initiatives.
  • Led cross-functional teams in sales, marketing, and operations to deliver seamless client experiences.
  • Negotiated contracts and renewed agreements while ensuring compliance with service-level commitments.
  • Mentored junior account managers to enhance skills and achieve team KPIs.
  • Consistently surpassed retention and revenue targets, fostering long-term business relationships.

Sr. Sales Consultant

Officemate
Karnataka
01.2022 - Current
  • Developing and executing marketing strategies, building relationships with clients, and providing customer service.
  • Communicating regularly with coworkers to provide feedback on client interactions and progress towards goals.
  • Providing customer service and support by answering questions about products or services.
  • Coordinating with other departments to ensure that clients have a positive experience.

Business Development Manager

Omkara Creation
Tamil Nadu
01.2018 - 01.2022
  • Oversee a portfolio of nearly 100 client accounts and act as the primary liaison between the consumer and the corporation.
  • Actively pursue new business through cold calling, researching leads, and visiting trade shows.
  • Strengthen and maintain current business through constant communication, dependable product delivery, and trustworthy relations.
  • Contribute ideas for marketing and advertisement of new products and assist in the development of engaging sales pitches.

Client Manager

SOTC Business Travel
Tamil Nadu
01.2014 - 01.2018
  • Analyzing the market and identifying customers' needs.
  • Setting revenue targets and developing custom solutions, based on the challenges involved.
  • Managing and leading sales teams.
  • Seek new ways to attract customers.
  • Identify high-risk clients.

Supervisor- Airport Services

Emirates Airlines
Dubai
01.2004 - 01.2012
  • Allocating and delegating staff with flight arrivals.
  • Allocating team leaders to their respective areas.
  • Supervising all areas of the department.
  • Handling customer concerns in an effective way.
  • Handling staff concerns in an unbiased way.
  • Handling flight delays and cancellations by providing meals and accommodation to customers.
  • Making reports at the end of every shift to the duty officer.
  • Doing interim reviews for staff to analyze their performance and provide objectives and feedback respectively.

Education

BA - Corporate Secretaryship

Anna Adarsh College
01.2003

Skills

  • Client relationship management
  • Strategic account planning
  • Business development and revenue growth
  • Contract negotiation
  • Customer retention strategies
  • Cross-functional collaboration
  • Data-driven decision making
  • Conflict resolution and issue management
  • Team leadership and mentoring
  • Communication and presentation skills

Languages

English
First Language

Timeline

Senior Client Manager

Riya Travels
02.2023 - Current

Sr. Sales Consultant

Officemate
01.2022 - Current

Business Development Manager

Omkara Creation
01.2018 - 01.2022

Client Manager

SOTC Business Travel
01.2014 - 01.2018

Supervisor- Airport Services

Emirates Airlines
01.2004 - 01.2012

BA - Corporate Secretaryship

Anna Adarsh College

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Swapna Dakshinamurthy