Swapna Dopparaj

• Orchestrated high-stakes financial operations within the TG-bPASS framework, acting as the primary cross-functional liaison between citizen applicants, core governmental banking institutions, and external software integration vendors to preserve the integrity of regulatory permit fee collections.
• Mitigated financial risk by executing the end-to-end treasury management process for transactional errors, including the systematic processing and tracking of refunds, comprehensive reconciliation of high-volume payment failures, and proactive elimination of systemic transactional bottlenecks.
• Drove prompt financial closure and ensured audit readiness by generating and presenting forensic transaction audit trails and detailed data analyses to senior officers, resulting in accelerated issue identification and seamless synchronization with bank service platforms.
• Cultivated positive citizen relationships and streamlined public service delivery by serving as the dedicated Stakeholder Interface Specialist, skillfully de-escalating payment disputes and translating intricate financial technicalities into clear, actionable resolutions for the entire applicant citizenry.

Context: Retail Banking / Loan Products

• Executed strategic outreach via high-volume outbound calls, qualifying pre-vetted leads and prospecting new clients for diverse retail banking products, including Personal Loans, Credit Lines, and Mortgage referrals.
• Achieved and consistently exceeded monthly sales and lead conversion targets by performing comprehensive needs assessments and effectively tailoring complex product features (rates, terms, eligibility) to individual customer financial profiles.
• Maintained stringent regulatory compliance by accurately and transparently communicating all mandatory disclosures, interest rates, and loan application prerequisites to prospective applicants.
• Managed and optimized the sales pipeline using CRM systems, meticulously tracking all customer interactions, managing necessary documentation, and ensuring seamless hand-off of pre-qualified applications to the processing team.

Context: UK-Based Health and Life Insurance

• Initiated targeted outbound sales campaigns, generating new business and converting qualified leads within the competitive UK insurance market for both Health and Life policies.
• Exceeded monthly premium acquisition goals by conducting detailed risk assessments and providing comprehensive product consultations on policy features, premium structures, and complex underwriting requirements.
• Ensured rigorous adherence to Financial Conduct Authority (FCA) regulations and mandatory disclosure protocols throughout the sales cycle to guarantee full legal compliance and ethical client engagement.
• Utilized specialized CRM and sales platforms to accurately document policy quotations, manage pipeline progression, and secure timely submission of new client applications