Swapna Gutti
Hyderabad
Summary
Business process specialist with 8+ years in banking and financial services, specializing in trade operations, settlements, and root cause analysis. Currently developing AI knowledge base systems for asset reclamation guidance. Proven expertise in process documentation, data accuracy, and translating complex financial information into clear instructions. Native Telugu speaker with full professional English proficiency, combining analytical rigor with strong communication skills.
Overview
11
11
years of professional experience
Work History
Contributor
Precious List
Hyderabad
09.2025 - Current
- Developing AI agent to serve knowledge base content and provide guidance to users
- Building comprehensive knowledge base covering asset reclamation processes across geographies and asset types
- Creating standardized documentation for complex financial workflows and asset management procedures
- Profiling asset types and documenting minimum details required for reclamation across multiple regions
Senior Business Operations Analyst
Flyers Soft Private Limited
Remote
04.2023 - Current
- Managed end-to-end accounts receivable process, from timesheet collation to invoice generation and payment tracking.
- Conducted systematic follow-ups on pending payments, coordinating with stakeholders to resolve discrepancies.
- Standardized documentation workflows for NDAs, SOWs, and client agreements to enhance efficiency.
- Developed comprehensive process documentation to ensure accuracy and procedural compliance.
Client Services Representative
State Bank of India (California)
San Jose
08.2022 - 10.2022
- Managed customer accounts and explained banking services, loan products, and account management procedures
- Resolved customer queries across multiple channels while maintaining accuracy and security controls
Senior Process Specialist
Russell Tobin
Bengaluru
08.2021 - 03.2022
- Conducted root cause analysis for unsettled trades and categorized issues based on data analysis
- Created resolution procedures and assigned action items to teams for trade settlement
Entrepreneur in Residence
Start-Up Chile
Santiago
01.2018 - 10.2018
- Contributed to development of AI-powered email assistant integrated with Gmail and Outlook
- Participated in government-sponsored tech acceleration program in Santiago, Chile
Intermediate Representative
BNY Mellon
Chennai
03.2017 - 01.2018
- Coordinated with middle office and counterparties on trade details and resolution procedures
- Rectified data errors and resolved discrepancies in Fixed Income and Equity Settlements
Associate Analyst
Wipro BPS
Chennai
11.2014 - 12.2016
- Performed Root Cause Analysis for trade issues across Citibank and UBS projects
- Served as sole point of contact for Citigroup Global Markets Limited DTC settlements
- Handled stakeholder queries from Middle Office, Trading Desk, counterparties, and internal teams
Education
Master of Science - Business Analytics
BITS Pilani
Remote05-2022
MBA - Finance
Andhra University
Vishakapatnam05-2013
Bachelor of Science - Computer Science
Acharya Nagarjuna University
Guntur05-2010
Skills
- Microsoft Excel and Google Sheets
- Microsoft Word and Google Docs
- Corporate and retail banking
- Trade operations and settlements
- Loan processing
- Customer account management
- Financial product knowledge
- Knowledge base development
- AI agent training
- Process documentation
- Data accuracy
- Analytical problem solving
Websites
Languages
Telugu
Native
Native
English
Advanced (C1)
C1
Hobbies
Cooking | Fashion | Quora
Timeline
Contributor
Precious List
09.2025 - Current
Senior Business Operations Analyst
Flyers Soft Private Limited
04.2023 - Current
Client Services Representative
State Bank of India (California)
08.2022 - 10.2022
Senior Process Specialist
Russell Tobin
08.2021 - 03.2022
Entrepreneur in Residence
Start-Up Chile
01.2018 - 10.2018
Intermediate Representative
BNY Mellon
03.2017 - 01.2018
Associate Analyst
Wipro BPS
11.2014 - 12.2016
Master of Science - Business Analytics
BITS Pilani
MBA - Finance
Andhra University
Bachelor of Science - Computer Science
Acharya Nagarjuna University