Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Swapna Karawande

Swapna Karawande

Pune

Summary

Seasoned professional with a robust track record at Honeywell, adept in critical thinking and proficient in Oracle. Excelled in reconciling client tax deposit and filing information, enhancing billing processes, and resolving disputes efficiently. Demonstrates exceptional time management and interpersonal relationship skills, ensuring project deadlines are met with precision.

Overview

10
10
years of professional experience

Work History

Track Lead

HCL Tech
Pune
10.2023 - Current
  • Company Overview: (American Bureau of shipping)
  • Prepare monthly and demand prebills for review for over multiple attorneys and secretaries; meet monthly cut-off deadlines for global projects for American Bureau of Shipping
  • Performing credit re-bill for disputed invoices and updating JIRA/Oracle
  • (American Bureau of shipping)

Sr Cust exp specialist

Honeywell
Pune
08.2018 - 09.2023
  • Handling billing, booking, and reporting for Americas
  • Performing credit re-bill for disputed invoices and updating customer master data

Sr Process associate

ADP
Pune
02.2016 - 09.2018
  • Analyzes balances and reconciles client tax deposit and filing information with employee balance information and resolves any out of balance conditions by working with the client

Associate

Syntel
Pune
08.2014 - 11.2015
  • Reconciliation of Custody and accounts

Education

M.com -

Symbiosis College of arts and commerce
Pune
01.2016

B.com -

Symbiosis College of arts and commerce
Pune
01.2014

HSC -

Kendriya Vidyalaya
Pune
01.2011

Skills

  • Strong work ethic
  • Critical thinking
  • Problem solving
  • Time management
  • Assertiveness
  • Hands on tools
  • JIRA
  • Wars
  • SAP
  • Oracle
  • Smart Q
  • CPQ on demand
  • Abbey fine reader
  • Monarch
  • Windows XP
  • PowerPoint
  • Excel
  • Word
  • Interpersonal relationship skills

Accomplishments

  • HCL, Xtramiles Reward, 10/2023, Rewarded for giving suggestion to migrate from manual credit rebill procedure to SharePoint approval.
  • Honeywell, Star award-Act with urgency, 06/2022, Got Rewarded for giving quick support in clearing the queues in the crunch period.
  • Honeywell, Bravo Recognition, 05/2022, Got Rewarded for showcasing commitment and building Trust to get things done and delivered by the team on time.
  • Honeywell, Star Award, 09/2019, Rewarded for extending support and extra hours in delivering HESG projects with additional assigned project, during shortfall of headcounts.
  • Honeywell, Kaizen Recognition, 10/2019, The team needed a tool costing around $390 per user to extract pages from PDF. Therefore, an improvement idea was shared with team to extract pages with entering range from PDF.
  • ADP, Service Excellence Award, Got Rewarded for submitting Highest No of Ideas on MAS Voice Portal and getting Implemented within the Process.
  • ADP, Associate Engagement Group, Got Rewarded for putting in extra effort to carry out engagement activities within the Major accounts throughout the year.

Timeline

Track Lead

HCL Tech
10.2023 - Current

Sr Cust exp specialist

Honeywell
08.2018 - 09.2023

Sr Process associate

ADP
02.2016 - 09.2018

Associate

Syntel
08.2014 - 11.2015

M.com -

Symbiosis College of arts and commerce

B.com -

Symbiosis College of arts and commerce

HSC -

Kendriya Vidyalaya
Swapna Karawande