Swapna Mylaram
Secunderabad
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
7
7
years of professional experience
Work History
Process Associate
Genpact
Hyderabad
02.2022 - 07.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Amazon
Hyderabad
10.2019 - 02.2021
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Senior Representative
Synchrony Financial
Hyderabad
06.2019 - 09.2019
- Built lasting relationships with customers to support sales, service and business operations goals.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Process Associate
Accentture
Hyderabad
01.2018 - 05.2019
- Reviewed and evaluated content for accuracy, quality, and appropriateness to ensure compliance with company standards.
- Documented findings of each review in a detailed report.
- Monitored social media platforms for inappropriate or offensive material.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
St. Martins Engineering College
Hyderabad06-2016
Skills
- Communication
- Analytical Thinking
- Problem-solving
- Teamwork
- Adaptability
- Attention to detail
- Diversity in thought
Timeline
Process Associate
Genpact
02.2022 - 07.2024
Customer Service Representative
Amazon
10.2019 - 02.2021
Senior Representative
Synchrony Financial
06.2019 - 09.2019
Process Associate
Accentture
01.2018 - 05.2019
Bachelor of Science - Electrical, Electronics And Communications Engineering
St. Martins Engineering College
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