Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Accomplishments
Software
Timeline
Personal Information
Disclaimer
Generic
Swapna Palangappa

Swapna Palangappa

Senior Order Management Executive - Supply Chain
Bengaluru

Summary

Currently working with THK India Pvt. Ltd., Bangalore as Senior Order Management Executive.

Skilful and dedicated Executive Assistant with extensive experience in the coordination, planning, and support of daily operational and administrative tasks. Interacted with manufacturing, marketing, finance, engineering, sales, and shipping departments to resolve overall issues.

Proactively contacted and followed up with customers to resolve billing issues, ensuring timely resolution and maintaining high customer satisfaction. Communicated effectively to understand customer concerns, provided solutions, and coordinated with internal departments to address any discrepancies.

Grew positive relationships with customers and colleagues at all organizational levels, leveraging excellent communication skills and maintaining a high level of confidentiality. Monitored the progress of orders throughout the shipment process.

Generated purchase and sales orders and received internal orders into inventory. Managed warehouse inventory to ensure accurate stock levels and timely availability of products. Collaborated with the sales team to forecast and plan customer shipments. Investigated and resolved all shipping issues, including short-ships, damages, and delays in shipments.

Managed logistics operations for pre-shipment and post-shipment processes, including handling customs. Coordinated with liners and CHAs to collect delivery orders and clear goods in a timely manner.

Overview

4
4
years of professional experience
1
1
Language

Work History

Senior Order Management Executive

THK India Pvt. Ltd.
  • Skilful and dedicated Executive Assistant with extensive experience in the coordination, planning, and support of daily operational and administrative tasks
  • Interacted with manufacturing, marketing, finance, engineering, sales, and shipping departments to resolve all issues
  • Proactively contacted and followed up with customers to resolve billing issues, ensuring timely resolution and maintaining high customer satisfaction
  • Communicated effectively to understand customer concerns, provided solutions, and coordinated with internal departments to address any discrepancies
  • Grew positive relationships with customers and colleagues at all organizational levels, leveraging excellent communication skills and maintaining a high level of confidentiality
  • Monitored the progress of orders throughout the shipment process
  • Generated purchase and sales orders and received internal orders into inventory
  • Managed warehouse inventory to ensure accurate stock levels and timely availability of products
  • Collaborated with the sales team to forecast and plan customer shipments
  • Investigated and resolved all shipping issues, including short-ships, damages, and delays in shipments
  • Managed logistics operations for pre-shipment and post-shipment processes, including handling customs
  • Coordinated with liners and CHAs to collect delivery orders and clear goods in a timely manner.

Order Management Executive

THK India Pvt. Ltd.
  • Reporting to the Internal Sales Manager and managing a part of internal sales as a key member; monitoring and supporting distributors and OEM customers related to shipments and preparing invoices
  • Updating the upcoming shipment list, sales checklist, and sales records using Thomas Globe software (similar to SAP software)
  • Coordinating with the THK-approved CHA team (Nippon Express (India) Private Limited) for BOE Filing, Invoices, packing lists, air waybill copies (AWB), bill of lading copies (BL), and CEPA documents
  • Sharing the packing list and upcoming sea and air shipment details with the sales team for a smooth process
  • Approving the shipment checklist for both air and sea shipments for the custom clearance process
  • Preparing THK local invoices and e-way bills for all shipments
  • Coordinating with the THK sales team, distributors, and OEM customers for custom clearance queries, out-of-charge (OOC) activities, and arranging local transportation for dispatches
  • Following up with freight forwarders for air shipment invoices
  • Preparing debit and credit notes related to all shipments
  • Coordinating with the CHA team regarding CEPA, HSN codes, and SVB/PD bond documents
  • Following up with the THK sales team, distributors, and OEM customers for outstanding payments.

Front Office Team Associate

CLUB MAHINDRA KODAGU VALLEY, COORG
05.2011
  • Solved customer inquiries, provided customer requirements, and assisted DMs with room allotments, acting in their absence
  • Aided hotel guests at all stages of their stay, ensuring a seamless and enjoyable experience
  • Managed day-to-day front desk operations on a shift-wise basis
  • Handled telephonic operations, Managed client relationships.

Customer Care Executive

COLUMBIA ASIA HOSPITALS
02.2014 - 08.2015
  • Addressed patient complaints and followed up to ensure resolution
  • Reviewed patient billing procedures and identified ways to increase efficiency
  • Collaborated with colleagues to determine areas for improvement and developed ideas for better customer service.

Front Office Team Associate

VIVANTA BY TAJ, COORG
12.2012 - 01.2014
  • Solved customer inquiries, provided customer requirements, and assisted DMs with room allotments, acting in their absence
  • Aided hotel guests at all stages of their stay, ensuring a seamless and enjoyable experience
  • Managed day-to-day front desk operations on a shift-wise basis
  • Handled telephonic operations, Managed client relationships.

Education

Bachelor of Commerce - B Com. -

Jain College - Bangalore, Jain University

PUC (12th) - undefined

St. Michael’s English Medium School, Coorg, Pre-university education board

SSLC (10th) - undefined

St Joseph's Girls High School, Coorg, Karnataka secondary Education board

Skills

Time & Risk Management

Interests

Volunteering

Travel

Sports

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

Used Microsoft Excel to develop inventory tracking spreadsheets.


Trading & Logistic - Managed all Trading & Logistic activities. Reduced department expenditures by 30% over a one-year period.


Business Development - Established and managed Customer relationships on a daily basis. Developed new marketing strategy.

Software

Thomas Globe ( ERP )

SAP - Entry Level

Timeline

Customer Care Executive

COLUMBIA ASIA HOSPITALS
02.2014 - 08.2015

Front Office Team Associate

VIVANTA BY TAJ, COORG
12.2012 - 01.2014

Front Office Team Associate

CLUB MAHINDRA KODAGU VALLEY, COORG
05.2011

Senior Order Management Executive

THK India Pvt. Ltd.

Order Management Executive

THK India Pvt. Ltd.

Bachelor of Commerce - B Com. -

Jain College - Bangalore, Jain University

PUC (12th) - undefined

St. Michael’s English Medium School, Coorg, Pre-university education board

SSLC (10th) - undefined

St Joseph's Girls High School, Coorg, Karnataka secondary Education board

Personal Information

Date of Birth: 02/21/93

Gender: Female

Nationality: Indian

Marital Status: Married

Disclaimer

I hereby declare that the above mentioned information is correct to the best of my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Swapna PalangappaSenior Order Management Executive - Supply Chain