Swapna Rajendran
No. 29, Bhavani Nagar, 2nd Street, Selaiyur,Tambaram, ChennaiChennai
Summary
Aims to be a part of organization that provides me an opportunity to do my best and improve my knowledge with latest trends and to be part of them to work dynamically towards the growth of organization.
Overview
2
2
years of professional experience
Work History
Guest Relations Executive
CBRE South Asia Pvt. Ltd.,
Chennai
08.2022 - Current
- Hotel Bookings : Coordinate hotel bookings for guests traveling from other locations, ensuring accommodations align with preferences and company policies.
- Managing VIP Guests: Providing personalized assistance and special amenities to VIP guests or clients, ensuring their needs are met at all times.
- Assisting with Events: Supporting the planning and execution of corporate events, meetings, conferences, and Townhall by arranging logistics, coordinating guest lists, and providing on-site assistance.
- Schedule Appointments: Coordinate and schedule appointments for guests with company personnel, optimizing time management and ensuring efficient use of resources.
- Handling Complaints: Addressing guest concerns and complaints promptly and professionally, seeking resolutions to ensure guest satisfaction and maintain the company's reputation.
- Maintaining Records: Keeping accurate records of guest interactions, appointments, feedback, and complaints for reference and follow-up purposes.
- Building Relationships: Cultivating positive relationships with guests, clients, vendors, and other stakeholders to foster goodwill and enhance the company's reputation.
- Collaborating: Working with other departments for seamless guest experiences.
- Reports Management : Sharing of Monthly Management Review (MMR) reports and weekly visitor reports to the management for review and decision-making purposes.
- Invoicing Management : Ensured timely submission of all hotel invoices and vendor refreshment invoices, facilitating accurate financial record-keeping and vendor management processes.
Facilities Executives
CBRE South Asia Private Limited
- Conducted daily inspections of facility grounds, external structure, systems, and equipment
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services
- Tracked and documented operational and financial records to perform analysis of performance and costs
- Supervised staff of 150, including soft services executive and Technical Engineers in day-to-day activities
- Handling Opex / Capex for project execution, controlling and maintaining operation budgets based on past usage and present needs
- Evaluated facility operations and personnel to ensure compliance with safety and health regulations
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Invoicing of open transactions of all vendors and retrieving of invoices and submission of same to the client on weekly / fortnightly/ Monthly basis
- Arranging training rooms or meeting and departmental work as when required
- Evaluated Level 2 PES documents to onboard and off board process for support staff
- Evaluated VAS and JML reports on Monthly basis and share it to client
- Maintaining PO trackers and ensure the closure of Post invoice process
- Perform periodic inspections of the facility to ensure a clean and well-maintained facility.
Corporate Wing Admin
Randstad India Pvt LTD-Chennai
- Prepare the weekly and monthly dashboard and share it to Management.
- Managing Tandberg, Alternate workspace and workstation booking
- Building overall maintenance.
- Supervise the work of office juniors and assign tasks for them..
- Maintain Helpdesk team daily activities.
- Taking care of Soft Service (Rest room and work area) maintenance.
- Maintaining housekeeping supervisors and staffs without any issues in soft skills
- Conducting of Stress buster games on weekly basis
- Floor Connect done on weekly basis and follow up till the closure of the complaint issues
- Walk around reports closed on day-to-day basis
- Prepare and send all the PPT relating to outreach, food festival, events etc to te management.
- Taking care of the internal meeting and Board meetings on the corporate floor
- Preparing one MMR PPT on monthly basis.
Front Office Executive
ISS facility services Pvt LTD
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Maintain log books, including sign-in/out logs, front desk expenditures, and calls received
- Pick up and sort daily incoming correspondence and deliver sorted mail to addressees
- Manage front office reception area by cleaning and organizing desk and visitor lobby
- Assisted in facilitating shipments, received and processed billing information
- Completed scheduling duties including client appointments, conference calls, company meetings and travel arrangements.
Administrative Assistant
G4S Services India Private Limited
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Maintained staff directory and company policy handbook for human resources department
- Created detailed expense reports and requests for capital expenditures
- Organized weekly staff meetings and logged minutes for corporate records
- Executed record filing system to improve document organization and management
Education
MBA Finance Management -
University of Madras - Chennai
01.2024
B.B.A Computer Application -
TamilNadu University-Chennai
S.S.L.C & H.SC -
Jaigopal Garodia Girls Hr. Sec. School - Chennai
Skills
- Customer Relations
- Administrative Leadership
- Concierge support
- Guest Relations
- Hospitality and service knowledge
- Basic accounting
- Activity Coordination
- Complaint Handling
Personal Information
- Date of Birth: 03/27/88
- Nationality: Indian
- Marital Status: Married
Accomplishments
- "Awarded 'Best Managed Facility' for exceptional leadership and operational excellence in both 2022 and 2024, recognizing a commitment to optimizing efficiency and delivering outstanding results."
Timeline
Guest Relations Executive
CBRE South Asia Pvt. Ltd.,
08.2022 - Current
Facilities Executives
CBRE South Asia Private Limited
Corporate Wing Admin
Randstad India Pvt LTD-Chennai
Front Office Executive
ISS facility services Pvt LTD
Administrative Assistant
G4S Services India Private Limited
MBA Finance Management -
University of Madras - Chennai
B.B.A Computer Application -
TamilNadu University-Chennai
S.S.L.C & H.SC -
Jaigopal Garodia Girls Hr. Sec. School - Chennai
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