Swapna Chowdary Potluri
Vijayawada
Summary
Dynamic administrator with a proven track record at Integrated Development Organisation, enhancing office efficiency through streamlined processes and exceptional team leadership. Skilled in risk assessment and proficient in advanced Java, I fostered a positive work environment while significantly reducing operational costs and improving compliance standards.
Overview
21
21
years of professional experience
Work History
Administrator
Integrated Development Organisation
Hyderabad
08.2015 - Current
- Supervised staff and delegated tasks to maintain positive, productive administrative operations
- Updated reports, managed accounts, and generated reports for company database
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities
- Improved office efficiency by implementing streamlined administrative processes and procedures
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes
- Interviewed, recruited and onboarded new staff for high-performing administration teams
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization
- Developed and implemented improved filing systems for enhanced order and accuracy
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed
- Coordinated annual compliance audits, ensuring all administrative processes met regulatory requirements and standards
- Streamlined office operations, significantly reducing paperwork processing time by implementing digital document management systems
- Led administrative team in supporting department heads, ensuring smooth day-to-day operations
FTA spoke officer
Bharthi Airtel Pvt Ltd
11.2012 - 07.2015
- Audit the documents signed by Customer, Retailers and Distributor to ensure no connection is provided to non-compliance customer
- Ensuring all the forms received at spoke are processed as per policy under given timelines
Secretary
Transstroy (India) Limited
12.2009 - 08.2010
Phone Banking Officer
ICICI Bank Limited
10.2008 - 12.2009
- Deliver personalised service over telephone to the customer’s on banking products, accounts, and services enquiries in an effective and efficient manner
- Ability to understand customers’ needs and provide appropriate solution and attention
- Identify cross-sell opportunities during customer interaction
- Consistently deliver quality service to the customer’s to achieve total customer satisfaction
- Solicit customers’ feedback and identify problem trends for improvement actions
Credit Processing Associate in Loan against Property
ICICI Bank Limited
09.2007 - 06.2008
- Credit Purchase (Verifying the pre-approved documents such as KYC and Income etc., as per the policy of bank) was done when the file was logged in
- Monitoring Legal, technical and FI reports of Direct Sales Team (DST)
- Checking the documentation part of retail cases and corporate cases (Partnership, Pvt
- Ltd
- Etc.) prior to disbursement
- Follow-up of pending documents from time-to-time prior/post approval
Credit Processing Associate (CPA) in Home Loans
UTI Bank
08.2004 - 07.2005
- Credit Purchase (Verifying the pre-approved documents such as KYC and Income etc., as per the policy of bank) was done when the file was logged in
- Monitoring Legal, technical and FI reports of Direct Sales Team (DST)
- Checking the documentation part of retail cases and corporate cases (Partnership, Pvt
- Ltd
- Etc.) prior to disbursement
- Follow-up of pending documents from time-to-time prior/post approval
Education
Master of Arts-Social Work (MSW) -
01.2024
Bachelor's - Computer Science
Nagarjuna University
01.2003
Intermediate MPC -
Dr. Hima Sekhar Junior College
01.2000
SSC -
Viswashanti English Medium School
01.1998
Skills
- C
- Pascal
- Cobal
- Core Java
- Advanced Java
- WINDOWS 9X
- XP
- Unix
- Micro Soft Suite
- Photoshop C
- Progress Status Reporting
- Policy Planning
- Implementation
- Risk Assessment
- Impact Analysis
- Regulatory Adherence
- Team Leadership
- Project Leadership
- Resolving Issues
- Initiating Corrective Action
Languages
- Telugu
- English
- Hindi
Personal Information
Date of Birth: 09/02/82
Technical Summary
C, Pascal, Cobal, Core Java, Advanced Java, WINDOWS 9X, XP, Unix, Microsoft Suite (Word, Excel..), Photoshop
Timeline
Administrator
Integrated Development Organisation
08.2015 - Current
FTA spoke officer
Bharthi Airtel Pvt Ltd
11.2012 - 07.2015
Secretary
Transstroy (India) Limited
12.2009 - 08.2010
Phone Banking Officer
ICICI Bank Limited
10.2008 - 12.2009
Credit Processing Associate in Loan against Property
ICICI Bank Limited
09.2007 - 06.2008
Credit Processing Associate (CPA) in Home Loans
UTI Bank
08.2004 - 07.2005
Master of Arts-Social Work (MSW) -
Bachelor's - Computer Science
Nagarjuna University
Intermediate MPC -
Dr. Hima Sekhar Junior College
SSC -
Viswashanti English Medium School
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